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Administrative Support Specialist, Retention

Pitney Bowes

This is a Full-time position in Spokane, WA posted January 20, 2022.

At Pitney Bowes, we do the right thing, the right way.

As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company.

Our thriving culture can be broken down into four components: Client.

Team.

Win.

Innovate.

We actively look for prospects who:
Are passionate about client success.
Enjoy collaborating with others.
Strive to exceed expectations.
Move boldly in the quest for superior and best in market solutions.

Job Description:

You are:

A Self-motivated Contributor who can provide sales assistance for clients and internal business partners.

You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.

You develop and maintain relationships with internal and external clients and have a strong ability to handle client escalations with strong aptitude to develop client satisfaction and education.

You will:

Initiate outbound calling to work directly with our clients; Facilitate client activation and data cleanse as needed; and Support Client Relations Sales including any internal partner initiative that may require client relations support

Internal Partner Liaison Support for Client Success Managers, Multi-location, Government, Inside Sales and Web

Client Satisfaction support managing QPNs, surveys, OOPs, and client support

CASE Support managing calls to clients including, but not limited to, assisting with termination cases requests, future action dates, settlements, restructures, billing disputes, technical issues, SendPro online, rental, lease and evergreen termination requests

WEB Support for all post-sale client needs

Unprocessed postcards – help customers transact who are incomplete or web error

VOC survey and Dialogtech call transcripts – respond to customer inquiries, help to transact on web

Automatic 405 cases – monitor and send resolution email to customers

Miscellaneous point of contact – research issues from sales, c/s

Trace results from sales-initiated web campaigns; manage lead generations and follow up on outstanding

Solicit customer feedback as needed for sales and marketing transactions

Back-up: Acting as backup to other teams, you may work proactive 405 cases, fanmail/return mailorder changes, c/s, client education, escalations, and retention.

Your background:

As a Sales Support, Client Relations, you have:

Minimum 2 years’ experience in customer service and sales

Excellent customers service, strong written and verbal communication skills, detail oriented and able to independently manage the support process.

Previous support or sales experience.

Basic computer skills and proficient in Excel

Preferred:

Experience with Mutli-location, NID, Strategic, and Enterprise accounts.

Experience with Billing, Inside Sales and Field Sales.

Experience using Salesforce

Previous Sales or Retention experience

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers.

Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online.

Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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