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Medical Office Receptionist

Longevity Health Center

This is a Full-time position in Spokane, WA posted June 24, 2021.

***REQUIRED FOR EMPLOYMENT*** * Minimum 2 years medical receptionist experience * Minimum 1 year Customer service Status: Full-time, non-exempt Salary: DOE, starts at $14
– $ per hour Benefits: 5 days paid holiday time per year, vacation time awarded after 2,000 hours of employment Schedule: Monday 8:15am-6:00pm Tuesday 8:15am-6:00pm Wednesday 8:15am-6:00pm Thursday 8:15am-6:00pm Must be available to work Saturdays.

Attend to patients on the phone and in person.

Provide exceptional and compassionate customer service.

Coordinate and schedule appointments to facilitate the daily operations of Longevity Health Center and support the delivery of quality patient care.

Essential Functions and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

The management of Longevity Health Center believes that every employee has the right to work in surroundings that are free from unlawful discrimination.

It is our policy, notwithstanding any requirements of affirmative action, to hire, compensate, promote, train, transfer, discipline, discharge, and make all other employment-related decisions without consideration of an employee’s race, color, creed, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, marital status or any other basis prohibited by local, state or federal law.

Duties and Responsibilities
– Provide exceptional and compassionate customer service.

– Greet, check in, and check out all patients in the office.

– Collect payment for copays, balances, and supplements.

– Answer incoming calls in a professional and courteous manner.

– Obtain necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for medical records.

– Scan pertinent patient information into EMR or add information to the patient chart.

– Schedule any necessary appointments after completion of patient visit.

– Professionally assist providers, staff, and patients.

– Monitor and review patient schedules for the next day.

– Maintain confidentiality of all doctor, staff, and patient information.

– Accurately enter patient payment and claims information into AMD each day.

– Identify and resolve minor patient billing complaints.

Forward major billing complaints to Keystone Billing.

– Assist in ordering, receiving, and stocking of office and treatment supplies.

– Maintain cleanliness of facilities.

– Adhere to policy and procedures during all activities.

– Other duties as assigned.

Education and Experience
– Minimum of a High School diploma or equivalent.

– At least one year of relevant experience and/or training.

Knowledge, Skills, and Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

– Strong interpersonal skills and ability to communicate effectively, clearly, and honestly.

– Knowledge of current medical terminology in order to communicate with physicians, staff, and patients.

– Ability to work independently on assigned tasks, as well as accept direction on given assignments.

– Proficient computer skills, including working knowledge of Microsoft Office Suite, email systems, and web-based programs.

– Ability to handle multiple tasks simultaneously.

Physical Demands The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

– Ability to work in a fast-paced office environment.

– Strong sensory skills, such as visual acuity, good hearing, and dexterity.

– Ability to stand and sit for a period of time and to move constantly throughout the workday.

– Good speaking and listening skills.

– Ability to perform focused work with close attention to detail.

– Ability to operate office equipment, including computers, copier, printers, and phones.

– Ability to interact with others, both in person and through phone, email, and written correspondence.

– This position is classified as having occupational exposure to blood and other infectious materials.

– Ability to push, pull, lift, move, and/or carry up to 15 lbs.

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