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Call Center Customer Service Rep

Ultimate

This is a Full-time position in Spokane, WA posted March 29, 2021.

Are you personable and naturally friendly? Do you enjoy helping others? Are you looking for a new career? If this sounds like you, see additional job duties below!

We are currently assisting one of Spokane’s top employers with Customer Service Representatives for their growing call center! This financial institution is known for treating their employees like family and offer career advancement opportunities.

Must be able to start on Monday, April 5th.

Purpose:
Provides outstanding customer service to individuals contacting the Bank, by phone or online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services.

Job Description:

  • Resolves customer problems such as debit card issues, account overdrafts, electronic disputes, online/mobile banking issues, and service charge questions
  • Performs a variety of transactions on the customer’s behalf such as funds transfers, stop payments, debit card increases, address changes, and check orders
  • Suggest appropriate products and services to existing and prospective customers and cross-sells other bank services such as Visa Credit Cards
  • Performs general tasks and completes routine assignments, receives assistance in the completion of more complex assignment

Work Environment:

  • The facility is open 7 days a week from 8 am-6 pm. This position requires Saturday and Sunday work!

Requirements:

  • Completion of high school, vocational training, or equivalent
  • 1-2 years customer service experience required, call center or phone proficiency experience preferred
  • Requires intermediate computer skills, including MS Office and banking software
  • The ability to multi-task and work with multiple software applications
  • Intermediate reading, writing, and arithmetic skills
  • Pre-employment background
  • Pre-employment credit check

Apply today or please send your resume to portlandent@ultimatestaffing.com immediately!

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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