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Centralized Call Center Assoc I

Rockwood Clinic

This is a Full-time position in Spokane, WA posted September 3, 2021.

Job Details Job ID: 94442 Location: Spokane, WA Entity: Rockwood Clinic Category: Clerical/Admin Support Specialty: Not Applicable Department: Access Services INW Employment Type: Full-Time Regular Primary Shift: Day Work Schedule: Business Hours The reasons to work at MultiCare are as unique as the people who do.

Join us for the professional challenges you seek.

In the settings you prefer.

With schedules that fit your life.

Learn more at www.multicarejobs.orgPosition Summary:The Centralized Call Center Associate I (CCCA-I) answers incoming phone calls in a centralized setting from patients, family members or physicians’ offices related to routine scheduling for the Primary Care Physician (PCP) needs or matters.

The incumbent uses an electronic system (Epic) to schedule appointments and facilitate communication to and from the clinic in accordance with established protocols.The CCA I is the first level of a 3-tiered job family typically assigned responsibility to support primary care clinics.

The ideal candidate possesses attention to detail and exceptional customer service skills, plus the ability to problem solve and work independently within the scope of the position’s responsibilities.

Minimum Requirements:Office, clerical, call center customer service experience; in healthcare preferredBasic computer skillsKnowledge of medical terminology and medical insurance preferredEpic experience preferred Education/Licenses/Certifications:

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