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Customer Service Advisor

CLC Media Studios

This is a Full-time position in Spokane, WA posted November 21, 2021.

As a customer service advisor, you will be at the frontline to ensure full customer satisfaction.

You are the first point of contact for customers who want to engage our organization.

This can be with new, existing or returning customers.

We serve the communities in which our families live and work and as a result, have a direct impact on the place we call home.

If you enjoy speaking with people, solving problems and getting paid well to do it, this could be the opportunity for you.

Key Responsibilities
Handle any customer queries in person, online or over the phone.

Provide our customers with comprehensive products or service information.

Build relationships with our customers.

Help customers make purchase decisions.

Identify and suggest opportunities to improve customer experience.

Work as a team to improve customer satisfaction.
Necessary skills
Active listening and response skills to customer communications.

Problem-solving skills to help reach satisfactory conclusions.

Quick and efficient work rate.

Communication skills.

Customer service software and phone skills.

Upsell skills.
Work experience
3-5 years exposure to a customer service environment.

Experience with online customer service tools like email, social media, and payment tools.
Educational qualifications
High school diploma

Associate degree, diploma, or a degree in a related field.
We offer:
Competitive salary

Ability to grow to a supervisory or managerial role.

Opportunity for hybrid work schedules
Please apply with the most recent version of your resume, we look forward to reviewing this opportunity in further detail should you be chosen to move forward.

Job Types: Full-time, Contract

Pay: $34,000.00
– $64,000.00 per year

Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
Bonus pay
License/Certification:
Driver’s License (Preferred)
Work Location: One location

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