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Customer Service Representative

Robert Half

This is a Full-time position in Spokane, WA posted June 7, 2021.

Ref ID: 03650-0011825453

Classification: Customer Service Representative

Compensation: $16.00 to $17.00 hourly

Customer Service Representative Opportunities!

OfficeTeam has an opening for an articulate, highly-skilled Customer Service Representative in the growing Insurance – Health industry. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative position will be a fully remote position, but all candidates must live within a 2 hour radius of Spokane, WA.

What you get to do every single day

-Review, analyze, and resolve claims through the utilization of procedures, reference materials and on-line tools for moderately complex claims.

-Be responsible for accurately coding claims through the system.

-Translate data into information acceptable to the claims processing system including follow up on pended claims.

-Prepare claims for return to Provider or Subscriber when additional information is needed.

-Consistently meet cycle time/productivity goals that are aligned with corporate objectives.

-Maintain confidentiality of all documents/files.

-May provide `buddy training’ and feedback to new associates.

-Apply commitment to quality by doing things right the first time in order to avoid defects from reaching customers or requiring internal re-work.

Job Requirements:

Minimum Qualifications: High School diploma or GED

Six (6) months claims processing/medical and/or dental office billing experience

Familiarity with medical terminology

Six (6) months in-team work experience to support claims entry positions

Strong PC experience including the ability to key data into a system, navigate across multiple screens and document types, interpret simple error messages, and respond appropriately, and transmit/print information accurately and quickly.

If you are a service ‘champion’ who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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