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Customer Service Representative

Community Bank System, Inc.

This is a Full-time position in Spokane, WA posted November 30, 2021.

OverviewBPAS is a national provider of retirement plans, benefit plans, fund administration, and collective investment trusts. We support 4,200 retirement plans, $110 billion in trust assets, $1.3 trillion in fund administration, and more than 510,000 participants. With our breadth of services, depth of creative talent, and financial resources, we are well-positioned to help our clients solve all their benefit plan challenges without the need to engage multiple providers. One company. One call.ResponsibilitiesThe BPAS team of Participant Services Representatives is responsible for responding to retirement plan and/or benefit plan (FSA, VEBA, HSA) participant questions and inquiries via phone or e-mail in a polite, professional, knowledgeable manner. You must take pride in and truly enjoy assisting others.* Hours: 8:30am -5PM M-F* Learn and understand industry content. Maintain proficient knowledge of all laws and regulations applicable to this position* Become proficient with software applications utilized in the position* Study for and pass ASPPA (American Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course, as applicable* Provide assistance to internal departments* As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals* Maintain proficient knowledge of, and demostrate ongoing compliance with all laws, and regulations applicable to this position, ensure adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashionQualifications* Minimum 2 year degree in Business, Accounting or related field preferred* Customer Service experience required, or a degree in lieu of experience. Related experience working in some capacity with retirement plans or benefits plans (FSA, VEBA, HSA) also a plus* Well-developed written and oral communication skills; highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills. Bilingual (English/Spanish) is preferredOther Job InformationCompensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 10 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!To apply to this position or to see a full listing of current openings please go to: https://cbna.com/careers/work-happyPhysical Requirements: Mobility to work in a typical office setting and use standard office equiptment, vision to read printed materials and a computer screen, distance vision suitable for indepenent driving/travel, and hearing and speech to communicate in person or over the telephone. Individuals much be able to lift 20 pounds. Accommodation may be made for some of these physical demands for otherwise individuals who require and request such accomidation.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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