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Customer Service Representative – Claims

Amica Mutual Insurance

This is a Full-time position in Spokane, WA posted March 31, 2021.

Customer Service Representative – ClaimsService Center Operations-West12410 East Mirabeau Parkway Spokane Valley, WA 99216Are you looking for a job in a growing industry with new products, new markets and new technology?The feelings mutual.ResponsibilitiesProviding exceptional customer serviceAssists customers with new and existing claimsInvolvement with roadside assistance and glass programsTraining will be providedSchedule and SalaryThe 37.5 hour work week would be as follows:Week 1 – Monday – Friday, 11:00am -7:30pm, Week 2 – will include Saturday hours 1:30pm-9:00pm with a day off during the week (TBD). 5% shift differential would apply.OrWeek 1 – Monday – Friday, 2:30pm -10pm, Week 2 – will include Saturday hours 1:30-9:00pm with a day off during the week (TBD). 10% shift differential would apply.A starting gross annual salary of $32,392 ($16.61 hourly) and an additional 5 – 10% shift differential depending on the shift.QualificationsHigh school diploma or equivalent education requiredRequired to obtain state insurance licenses as needed and meet continuing education requirementsRegular evening, weekend and holiday coverage as dictated by business needsExcellent written and verbal communication skillsProficient use of Microsoft Word and OutlookPerks and BenefitsPaid vacation, holidays and sick daysGenerous leave programs, including paid parental bonding leaveMedical, dental, vision coverage, short- and long-term disability, and life insuranceGenerous retirement benefitsOpportunities for advancement in a successful and growing companyAbout AmicaAmica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and supportEqual Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.HP15cb

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