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Customer Service Representative I

Frontier Behavioral Health

This is a Part-time position in Spokane, WA posted November 20, 2021.

FRONTIER BEHAVIORAL HEALTH IS SEEKING CUSTOMER SERVICE REPRESENTATIVES I -Full Time and Part Time

FULL TIME
– 1 POSITION

PART TIME
– 1 POSITION

On 8/9/21 it became a requirement under Proclamation that all employees of healthcare entities be vaccinated for COVID-19 by Oct 18, 2021, unless they receive a religious or medical accommodation.

Since Frontier Behavioral Health is a healthcare entity this requirement includes all FBH employees.

Frontier Behavioral Health (FBH) has had a presence in Spokane for more than 100 years, allowing our non-profit organization to understand the varied needs of our clients and the larger community.

The Customer Service Representative (CSR) will support and promote FBH’s vision and mission to enhance and change lives.

Provide a warm, welcoming and professional environment.

Enhance the quality of care by providing support that optimizes clinical productivity and assists customers in their recovery and wellness.

A CSR performs duties that support the clinical team such as centralized scheduling, appointment confirmation and back fill management; maintaining high levels of verbal and written communication with customers, staff and community partners.

The CSR is an integral part of each clinical team and is cross-trained to work at any FBH location as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES includes but are not limited to the following:
Greet each customer whether by phone or in person, in a warm, welcoming and professional manner.
Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.
Promote a safe and welcoming environment.
Ensure that all visitors are promptly attended to.
Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.
Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.
Provide support for clinical staff to maximize their ability to provide direct care and improve efficiencies to maximize customer service.
Manage the Confirmation Process which involves scheduling for Prescribers and clinicians.
Manage the Back-Fill process to maximize the availability of direct care for customers.
Check customers in for appointments using the electronic health record.
Must possess excellent communication skills including the ability to send and receive oral and written messages, in a clear, positive, prompt and appropriate manner, while maintaining customer confidentiality.
Maintain the appearance of the waiting room by ensuring the environment is clean, organized, flyers stocked, etc.
Provide coverage CRS coverage at any FBH location in the Spokane area as requested, (e.g., AOP, IOP, Valley, Main Center, Child & Family, Elder Services, Crisis Response Services, PBX switchboard and Physician Appointment Scheduling).
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
High School graduate or equivalent required
PREFERRED:
Two years general office experience desired.
College education or specialty certification may be substituted for experience.
Customer service experience and experience with the application of active listening techniques are preferred.
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
WE BELIEVE IN WORK LIFE BALANCE:
Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

Plus 9 Paid Federal Holidays!

Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
OUR BENEFITS AND PERKS ARE AMAZING!

BENEFITS:
Medical, Dental and Vision
Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
Flexible Spending Accounts
Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
Short/Long-Term Disability – Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS:
Signing Bonus!

Federal and State Loan Forgiveness Program for qualifying Programs.
Reimbursement of License/Certification application fee that is required for the position.
No-cost licensure supervision for those pursuing clinical licensure.
Free Employee Assistance Program
Staff Discounts at Various FBH Partners throughout Spokane!
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE.

Job Type: Part-time

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