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Customer Service Specialist

PEMCO Mutual Insurance Company

This is a Full-time position in Spokane, WA posted March 29, 2021.

Do you have a passion for customer service and helping facilitate service and billing process? If so, PEMCO Mutual Insurance Company has full-time positions for full-time Customer Engagement Specialists. This position is responsible for providing customer service through a variety of contact channels, including processing basic and intermediate transactions.

Use your talents to provide a world class experience our customers have come to expect. Become a part of an award winning team that prides itself on how we treat our customers. We provide the opportunity to work for an organization that’s great to do business with – one that shares the values of those who live in the Northwest, one that’s genuinely likable. Your background in customer service will be enhanced by in-house training as well as an external class to obtain your Property & Casualty agent’s license shortly after hire. Your experience in call center environments is a plus.

Applicants must be available to work during call center hours of operation: Monday-Friday 7:00 am to 6:00 pm, and Saturday 8:30 am to 5:30 pm.

What you’ll be doing:

  • Provide intermediate Property & Casualty insurance knowledge.
  • Service customer via all forms of customer contact.
  • Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
  • Service customers claims needs (including processing claims within authority) and review coverages.
  • Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics and business conduct.
  • Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
  • Other duties as assigned.

What you have:

  • 2 years of experience in a service professional role with increasing levels of responsibility is required
  • 1 years of experience in Property & Casualty insurance industry
  • Associates degree or equivalent work experience (Business or related field)
  • Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
  • MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
  • Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relations and partnerships with internal partners, customers, and vendors

Our employees enjoy many benefits:

  • Competitive salary
  • 200% match on your 401(k) up to 6% of your pay
  • Generous medical, dental, disability and life insurance plans
  • A friendly, professional work environment
  • The opportunity to work at a place of integrity, where customer service is emphasized

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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