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Customer Service Specialist

Mygrant Glass

This is a Full-time position in Spokane, WA posted November 25, 2021.

We are currently looking for highly motivated, career focused individuals that are seeking to engage a new opportunity with on the job training.

An office administrative background isn’t necessary to the success of this position.

People skills, conflict management, and a strong desire to pursue what is root cause problem solving is necessary to our successful candidate.

Individuals with backgrounds in retail, retail management, and leadership are encouraged to apply.

This is not the classic “office administrative job” and is a combination of multi-line phone usage, sales floor presence, and inventory management.

Role: Customer Service Specialist

COMPENSATION & BENEFITS:
Competitive wages
Compensation based on experience
Medical/Dental insurance
FSA
Life Insurance
Paid vacations
Paid holidays
Sick Time
401K options
Responsibilities:
Enter customer orders for auto glass parts and process customer returns
Process daily cash, credit cards, and check deposits
Accurately key data into our proprietary software
Interact positively with other Mygrant Glass employees
Interact positively with customers, both in person and on the phone.
Handle transactions in will call.
Assist with inventory – you will interact with operation warehouse inventory control
Positively interact with costumers via telephone and in person to provide information and assistance
Show the highest level of customer service
Handle customer inquiries and complaints
Provide information about the products and services
Protect customer account information and pricing as private
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Process payroll as assigned
Communicates clearly with the branch manager when items require escalation, or objectives are at risk.
Is approachable, and available for action items as team members need guidance and resolution
Completes assigned work efficiently and in an organized manner within an established time frame.
Understands and follows all company processes and procedures.
Demonstrates a high level of professionalism including mutual trust and respect to all company employees as well as customers.
Qualifications:
Capable of passing a drug test, including marijuana
High School Diploma or equivalent
Clean driving record
Use modern warehouse practices and methods – iPad and Bluetooth
Excellent leadership skills including abilities to set goals, motivate and manage conflict
Effective communication skills including writing, speaking, and active listening
Great interpersonal skills
Good project management skills including strong decision-making, problem-solving, and knowing when to escalate to the next level.
Exceptional time management and organization skills.
Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers.
Helps create a culture of action.
Ability to stand for long periods
Ability to lift on average 25 lbs.
The Mygrant Glass Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Required)
Experience:
Customer Service: 3 years (Required)
Work Location: One location

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