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Customer Service Specialist (Work From Home)

EnerSys

This is a Full-time position in Spokane, WA posted June 6, 2021.

EnerSys is the global leader in stored energy solutions for industrial applications.

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia.

We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.Job PurposeWe are hiring for a remote Customer Service Representiative to coordinate and execute administrative duties, as well as support account, sales, and service activities.

You will handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

You will act as the front line ofsupportfor clients andcustomerstohelp ensure thatcustomersare satisfied with products,services, and features.

The ideal candidate will thrive in a remote working, fast pacedenvironment and must possessclear communication skills and a willingness to help others.

If this sounds like you then we want to hear from youEssential Duties and ResponsibilitiesCommunicate effectively via telephone, email, and mail.Process domestic and international sales orders ensuring accuracy of the information provided and initiating communication necessary to guarantee customer satisfaction.Provide total support to field locations and manufacturing facilities on inquiries in order to obtain resolution of issues and have the ability to understand manufacturing process, production planning, sales, and financial effort.Liaise with accounts department in relation to customers with credit or invoice issues.Process all warranty claims and advise customer of outcomes.Liaise with the Purchasing Officer / Logistics Coordinator in regards to ordering stock.Coordinate with the Sales team on informing the Customer when delivery dates will not be met.Prepare shipping documents including detailing agreed onsite loading requirements.Prepare invoices for each product shipment.This position has no supervisory responsibilitiesPerform other duties as assigned.QualificationsMinimum QualificationsHigh school diploma or equivalent.1-3 years account/customer service experience in a fast-paced office petent computer skills in Microsoft OfficeExcellent customer service skills and have an outstanding phone manner.Fluent in the local language to a very high standard and possess strong communication skills, as liaison with customers and internal stakeholders, is a large focus within the jobWell organized and possess a high level of administration ability to effectively manage the complexity and order volumes.Proficient in using ERP/MRP enterprise software packages.Preferred QualificationsBachelor’s Degree in business or related fieldGeneral Job RequirementsThis position will work in an office setting, expect minimal physical demands.Must be able to frequently bend; twist; reach; stoop; kneel or crouch.EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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