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Customer Support Specialist

Wilcox + Flegel

This is a Full-time position in Spokane, WA posted April 6, 2021.

Job DetailsLevelEntryJob LocationSpokane Warehouse
– Spokane, WARemote TypeN/APosition TypeFull TimeEducation LevelUndisclosedSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftAnyJob CategoryCustomer ServiceDescriptionPosition Summary: As a CSR-Inside Sales Specialist you will be responsible for providing outstanding customer service for all internal and external customers by utilizing in depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty.

Responsible to consistently role model our Core ValuesEssential Position Functions and Responsibilities:Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully.Responsible for building relationships and rapport with customers from inside the business.Monitors and maintains group/individual email.Responsible for continuously growing and/or learning product knowledge.Enters orders into accounting and web-based software.Manages customer orders and back orders using established tracking/reporting methods.Supports business growth initiatives by providing quotes, proposals, and reports to customers, inside and outside sales representatives.Generates reports as needed, internal and external.Proactively manages order collection using various methods such as phone, email, and web-based applications.Responsible for scheduling customers deliveries and providing updated ETA on orders.Responsible for setting up our customer’s admin to ensure their experience with W+F is as effortless as possible.

This includes:Monitoring tank monitorsFiling and updating customer delivery instructionsResale certificatesProviding customer reportsTracking customer ordersResponsible for updating customer account information as needed.Orders office supplies.QualificationsCritical Core Competencies and Skills:Excellent interpersonal skills as well as verbal and written communication skillMust be highly organized with strong ability to multi-taskProficient in Microsoft Office software Experience in Salesforce CRM Able to assess competing demands and determine appropriate directionProven ability to learn quickly and adapt to changing environment; agile, flexible and resilientContinuously pursuing knowledge growth around Fuel, lubricants, Antifreeze, and the services that Wilcox + Flegel offers our valued customers.Knowledge of bookkeeping principles, methods, and practicesAbility to maintain confidentiality.Minimum Education and Experience:High school diploma or equivalent required1-2 years of office and financial experiencePreferred Education and Experience:Associate degree in applicable field or equivalent combination of education and experienceLicenses, Certifications and/or Registrations (note if Required or Preferred):NAEquipment and Software Requirements:DM2-SageProficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Position Location/Working Conditions/EquipmentOffice EnvironmentPhysical RequirementsTypically sitting at desk Repetitive wrist, hand or finger movementOccasional lifting (25 lbs.)EquipmentOffice equipment

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