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Desktop Support Specialist

Microland Limited

This is a Full-time position in Spokane, WA posted April 2, 2021.

Ability to provide console remote, Ability to install drivers and configure, Ability to provide physical support for mounting of DC HW, basic connectivity establishment and SOP Ability to replace allowed HW components (such as HDD, memory) Ability to work with various assessment tools to identify the different hardware models available Ability to test the compatibility of Windows 7/8.1/10 Image with the various Hardware models available, where needed Ability to troubleshoot local network and phone related issues including cabling challenges Ability to coordinate with telecom vendors Hardware Knowledge Multiple Vendor product.

Clear technical understanding of native remote management (remote console) tools.

Isolating hardware issues via troubleshooting.

Ability to Install,Configure Servers OS using SOP Ability to Install Server Roles and configure Roles using SOP / support Ability to do SOP based support for servers and other DC devices Ability to provided hands and feet support Ability to perform batch jobs
– per SOP provided Ability to use built-in tools like Sysprep, DISM Ability to understand the different types of OS images required by the Customer Install, Configure and manage servers; Help troubleshoot server issues and escalated client issues; Working knowledge on AD Users and Group administration, FSMO Roles, Site & Subnets Install, Configure and manage multiple Client OS ; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc Ability to configure multiple mail boxes, Ability configure rules and Calenders, configure extended calendars Ability to customize (such as signature, meeting) Troublesoot NDRs, tracking emails, Knowledge of Mobility server/device Ability to provide hands and feet support during application server troubleshooting (such as check Synchronization issues on server).                                                                    Ability to Install Configure AV as per SOP Ability to test and troubleshoot issues related to including AV, SCCM client etc in the image.

Ability to understand the working and configuration of DLP, various VPN solutions Ability to carry out basic administrative tasks (such as DB cleanup, Create policies) Ability to provide support for client end related issues.

Exposure to native & 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc Knowledge about Virus, spam, trojans, spyware, etc.

Setup and Configuration. This is a good to have copetency;                                 Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies Ability to detect and migrateBackupRestore different types of User profiles, using various tools Ability to test the backup solution and provide feedback on problems / errors encountered Ability to troubleshoot known errors and apply fixes as recommended Knowledge of different types of User Profiles Knowledge to detect and troubleshoot issues related to User profile migration Knowledge of VDI management using different third party tools (such as CITRIX) Ability to provide escalation support for application related issues Ability to collect logs, interpret the logs Ability to communicate with OEM / Application owners in the troubleshooting process Ability to provide specialized application support (such as BFSI sector specific, engineering sector specific)                                              Ability to test (using any available tool ) application compatibility with the Image OS Ability to work with various tools like SCCM, used to deploy applications Ability to provide escalation support for application related issues Ability to collect logs, interpret the logs Ability to communicate with OEM / Application owners in the troubleshooting process nn Installation and configuration of client applications and basic troubleshooting, including specialized applications of industry specific or technology specific (client side voice equipment support in BPO or BFSI application support, or engineering application support or mobility client support which are of latest technologies)                          nn

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