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Level 2 Help Desk Support

Butler Aerospace and Defense

This is a Full-time position in Spokane, WA posted July 16, 2021.

Level 2 Help Desk Support

Location: Spokane, WA (99204)

Job ID: #61435

• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.

• Designs, configures, tests and implements network computer systems and operating system architectures.

• Analyzes and solves complex problems of network (operating) system hardware and software components.

• Coordinates the planning, installation and maintenance of network systems and components.

• Researches, tests, implements and provides recommendations to IT management for the cost effective implementation and utilization of systems to manage and support back-end and user’s systems and software, software distribution and control, systems management, storage and server systems and software.

• Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensure associates work in compliance with the documented procedures and guidelines.

• Works closely with Network Administrators to monitor, analyze and troubleshoot local area networks and components.

• Designs, tests and implements measures, systems and software to adequately protect the network computer systems, components and data from natural disasters, power failures, intrusions and viruses.

• Designs, tests and implements measures, systems and software to protect, backup, restore and store business data.

• Designs, tests and implements new computer systems, operating systems and applications.

• Remains up-to-date with the latest network computer systems, operating systems, innovations and industry best practices.

• Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.

• Advises application developers, technical specialists, management and users about network (operating) systems, components and peripheral devices, based on trends, developments, experiences and company/industry best practices.

• Analyzes impact of network systems and components for the technical infrastructure and communicates the results with the responsible technical specialists in order to reach the appropriate and effective use of the various technologies.

• Ensures regular reporting to management regarding performance and service levels of network systems, in order to inform responsible management about major deviations and/or corrective actions.

• Provides guidance and direction to lower-level System Administrators.

• Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.

• Participates in projects with other IT departments and/or external vendors.

• Performs other related duties as required.

EDUCATION and/or EXPERIENCE Three years completion from college or university and at least seven years related experience; or MCSE Certification and at least ten years related experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to effectively present information to top management, associates, customers, public groups, and/or boards of directors.

CUSTOMER SERVICE: Commitment to provide positive customer interactions via a listening, setting expectations, treating customers with respect and providing best in class solution.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

US Citizen candidates only

All leased labor are subject to a 10 panel drug test.

The FAA Drug & Alcohol program is a special program requiring an additional 5-panel drug screen with training prior to starting their assignment.


Butler America Aerospace, LLC.

is proud to provide an equal opportunity workplace and be an affirmative action employer.

Consider Butler because we are committed to hiring and retaining a diverse workforce.

We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located.

Employment with Butler America Aerospace, LLC.

is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Requirements:
Help Desk Support

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