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Member Services Associate (Customer Service)

Motus

This is a Full-time position in Spokane, WA posted March 30, 2021.

Motus is looking for a people-oriented Customer Service professional to join the team as a Member Services Associate. You will learn the foundation of our business model by serving as the front-line to our customer base and work towards becoming an expert on Motus suite of products to provide support to our end-users via phone, email, and web chat.

This role will provide you with the opportunity to kickstart your career in a high-growth Software-as-a-Service organization, work with a tightknit team, and help make work-life better for customers across every industry and state. Along with supporting our end-users you will also have the opportunity to work cross-functionality on projects where youll learn the business from the ground up, gain insight into the critical functions of a Software-as-a-Service (SaaS) company, build transferable skills, explore professional interests, and discover where you can have the greatest impact.

If youre interested in pursuing a career at a tech company, but arent exactly sure where to start or what you want to do and you have a positive and tenacious attitude, exemplary communication skills, and a collaborative, team-oriented spirit, this is the role for you.

Position Duties:

  • Resolve and respond to end-user requests and issues of varying complexity via phone, email, and webchat efficiently and effectively
  • Delight end-users with a positive, customer-centric approach to question and issue resolution
  • Manage, monitor, and record all customer cases, case updates and ongoing tasks in the Motus ticket management platform.
  • Review and process customer forms and documentation
  • Serve as Subject Matter Expert (SME) on Motus products and Member Services tasks and processes
  • Liaise with the Product, Customer Care, and Enterprise Account Management teams as necessary to ensure proactive and timely resolution of end-user issues
  • Participate in projects across business units

Desired Skills and Characteristics:

  • 0-3 years of customer support experience, preferably in a B2B, SaaS environment
  • Exemplary verbal and written communication skills
  • Fluent in Spanish and/or French (read, speak, and write) a plus
  • Experience with Zendesk a plus
  • Commitment to service excellence
  • Ability to articulate complex and technical concepts
  • Positive, adaptable attitude and enthusiastic presence
  • Strong team player and commitment to get the job done, no matter how big or small
  • Strong sense of urgency and the ability to prioritize and meet tight deadlines
  • Ability to be flexible in providing support during high volume times
  • Attention to detail and strong organizational skills
  • History of excelling in collaborative team environments
  • Unrelenting drive for successfor yourself and your team
  • Creative, analytical thinker who loves solving problems
  • Proficient in Microsoft Office Suite
  • Ability to work independently in a remote work environment
  • Must be able to work 10am – 7pm CT

About Motus:

For companies with mobile workers that drive for business, we are the most accurate mileage reimbursement and tracking solution available. The way we see it mileage tracking and reimbursement dont need to be complicated. With an automated technology solution, companies gain visibility into their mobile workforce and accuracy in reimbursing every employee based on how much they drive and where they drive. The result? More time for employees to be productive in the field and sustainable cost savings for the business. You wouldnt reimburse someone for a client dinner without a receipt, so why should mileage be any different?

Compensation & Benefits:

Motus offers a competitive compensation package. Our company-wide comprehensive suite of benefits includes medical, dental, vision and life insurance, 401(k), unlimited vacation, time-off for volunteering, and more.

Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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