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Power Systems Support Specialist

Western States Equipment

This is a Full-time position in Spokane, WA posted March 31, 2021.

DescriptionESSENTIAL FUNCTIONS: Monitors existing client service agreement (CSA) contracts, communicates possible changes to the PSSR, and renew agreements prior to expiration.

Monitors and manages work group tasks to complete within established timeframes.

Accurately completes estimates generated by team members or clients, to include opening service calls/segments, applying parts, labor, and scope of work.

Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in clients requiring power systems parts and or service work.

Executes Parts sales functions for all clients to include researching and ordering parts, creating quotes, pulling and delivering parts orders when required, determining best shipping options, and processing payments.

Collaborates with Power Systems Product Support Team to coordinate parts and service opportunities across the territory.

Collaborates with client in overview of features and benefits of alternative solutions and repair options to increases client awareness of wseco’s capabilities while executing up-sell opportunities.

Records and updates client information including contacts and equipment information, as needed.

Promotes marketing campaigns designed to drive business into territory.

Communicates clearly with team members to ensure a consistent, predictable, and repeatable experience for internal and external clients.

Processes vendor invoices through appropriate systems.

Participates and completes training as required.

Adheres to all client care standards.

Actively cares and advocates safety at Western States adhering to all applicable safety policies, procedures and standards.

Works and promotes corporate vision, mission and values of Western States Equipment.

Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES: Expert knowledge of dealer systems.

Expert knowledge of Power Systems Products.

Microsoft Office experience with ability to learn and use new computer systems.

Strong organizational skills with ability to complete tasks within established deadlines.

Ability to obtain forklift operators certification.

Ability to develop and maintain effective working relationships with others through teamwork.

Strong verbal and written communication.

Ability to travel occasionally when needed for training, meetings, etc.

EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED).

Minimum 2 years parts experience preferred.

2 years previous sales experience and/or proven customer service experience preferred.

Basic knowledge of power systems products and applications required.

Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS: Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.

Able to lift up to 50 lbs.

in accordance with Western States’ Lifting Safe Work Practice to include amount and approach.

Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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