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Senior Analyst, Client Service

BNY Mellon

This is a Contract position in Spokane, WA posted November 22, 2021.

Client Service
– IC2 Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.

Applies intermediate problem solving skills, experience and judgement to analyze information.

Uses communication skills to deliver high quality service to a specialized client base.

Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.

Leverages a good understanding of broader BNY Mellon services and offerings.

May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities.

Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.

Uses knowledge of client issues and needs to contribute to business development efforts.

Participates in internal activities and initiatives designed to improve the client experience.

Recommends process improvements.

May have people management responsibilities in some geographies.

Provides guidance to less experienced team members.

Supports multiple, moderately complex client accounts.

Bachelors degree or the equivalent combination of education and experience is required.

3-5 years of total work experience preferred.

Experience in an operational area and/or client services preferred.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.

Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team
– one that is representative and inclusive of the diverse talent, clients and communities we work with and serve
– and to empower our team to do their best work.

We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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