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Sr. Customer Service Representative

Robert Half

This is a Full-time position in Spokane, WA posted June 11, 2021.

Ref ID: 03650-0011841984

Classification: Sr. Customer Service Representative

Compensation: $15.08 to $17.46 hourly

Position Summary

The Market Analytics Specialist engages with clients, internal partners and 3rd party vendors to resolve utility discrepancies and reporting, while maximizing savings opportunities for clients.

Role Description

Resolve all bill and account edits.
Identify and resolve pre-identified unusual cost and consumption patterns, discrepancies and determine savings opportunities through working edits.
Resolve data discrepancies and monitor all cost and consumption reporting.
Analyze daily utility bills using a firm understanding of client industry, weather related usage patterns, market related changes and our internal audit process.
Coordinate and negotiate with utility personnel as needed to resolve metering, billing and rate schedule issues.
Respond to client requests in a timely manner.
Ensure summary bills are resolved and balanced for consolidations.
Complete any necessary payment research to ensure client accounts remain current and services remain on. Includes working with accounting, pcard, EFT, and internal team members.
Answer incoming calls from utilities, clients and vendors.
Support and maintain team metrics given by supervisor/manager by assisting in resolution of team issues such as shut-offs, increase in late fees or service failures as needed.
Ensure that follow-up, email, and correspondence are completed in a timely manner.
Data entry of on-going, resource and history bills as needed
Perform other duties as assigned.

Requirements

Requires a high school diploma or its equivalent
Requires two years of clerical and/or customer related work experience.
Other combinations of experience/education may be considered.
Ability to understand cost consumption reporting capabilities and platforms.
Ability to demonstrate mathematical and analytical aptitude.
Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems
Demonstrated detail oriented oral and written communication skills.
Must be a team player, detail oriented, dependable and adaptable.
Must be flexible with schedule and available for overtime work as needed.
Participates and promotes process improvement to ensure we are effectively serving our clients.
Basic understanding of ENGIE Impact services and offerings.
Ability to problem solve and perform root cause analysis.
Must be able to adapt to change easily.

Job Requirements:
Data Entry, Basic Math Skills, Microsoft Excel, Microsoft Word, Microsoft Outlook, Customer Service, Research, Basic Computer Skills

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you’re a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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