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Student Worker – User Support Technician, Washoe County Extension Office

University of Nevada, Reno

This is a Full-time position in Spokane, WA posted June 8, 2021.

Location: Extension, Washoe
– University of Nevada, Reno

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution.

We want your application process to go smoothly and quickly.

We ask that you keep in mind the following when completing your application:

Required attachments are listed below on the posting.

Your application will not be considered without the required attachments.

Draft applications are saved automatically and can be accessed through your candidate home account.

Final applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact the Human Resources helpline at (see application details) or (see application details).

For UNR Med professional job postings, if you have questions or need assistance regarding the application process, please contact the Office of Professional Recruitment at (see application details).

Job Description

The Washoe County Extension office is hiring a student worker to serve as a User Support Technician.

The User Support Technician will:

Serve as a first point of contact for users seeking technical assistance over the phone or email

Provide general technology support to Extension employees

Basic troubleshooting, training and configuration related to hardware and or software

Provide technical assistance for questions and problems

Diagnose system errors and other issues

Follow up with customers to ensure full resolution of issues

Install or change software to fix issues

Direct unresolved issues to the next level of support

Record requests, issues, and resolutions in logs

Required Qualifications

Candidates must be students of the University of Nevada, Reno.

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems.

Familiarity with PC hardware and software.

Preferred Qualifications

Good Customer Service Skills.

Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.

Schedule

20 hours per week

Compensation Grade

Student Level 3

Exempt
No
Full-Time Equivalent
50.0%
Required Attachment(s)

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application.

Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application.

All uploaded attachment/s will be on the application for the committee to review.

To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at (see application details).

Attach the following attachment(s) to your application
Resume
– (required) List a detailed description of the major duties that you performed as part of each job.
Cover Letter
– (required)

Contact information for three professional references
– (required)

This posting is open until filled

Qualified individuals are encouraged to apply immediately.

Lists of eligible candidates will be established and hiring may occur early in the recruiting process.

Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Posting Close Date

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