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Telecommute Automotive Customer Support Representative

AutoFi Inc.

This is a Full-time position in Spokane, WA posted April 6, 2021.

An automotive e-commerce company is filling a position for a Telecommute Automotive Customer Support Representative.Core Responsibilities of this position include: Assisting our internal and external customers with everything from answering simple questions to troubleshooting highly complex problemsManaging issues from the first report through their resolution, keeping customers and stakeholders in the loop throughout the processWorking directly with product and engineering teams to resolve bugs as neededQualifications for this position include:Ability to read and understand HTML, JSON, and CSSAbility to think through and solve complex technical problemsDemonstrated ability to manage time and competing priorities effectivelyDemonstrated mindet that is technically minded, meticulous, articulate, and unintimidated by difficult and often ambiguous problemsAbility to communicate effectively with any audience, from executives, to engineers, non-technical customers, and other internal teamsAbility to identify areas of improvement and own projects to address them

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