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Patient Care Coordinator

Golden Bear Physical Therapy And Sports

This is a Full-time position in Spokane, WA posted November 22, 2021.

Inspire Physical & Hand Therapy, a member of the Golden Bear Therapy Partners family of brands, has been the premier provider for outpatient orthopedics serving Spokane and surrounding communities for over five years.

We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapists who are passionate about helping patients achieve their goals.

Currently, we are in search of a full-time Patient Care Coordinator in Spokane WA.

Here is your opportunity to showcase the full extent of your experience, skills, ambition, and innovation on a daily basis.

Our team operates a high-energy, positive-thinking environment that places an emphasis on providing prompt support for our growing family of brands.

What Makes Our Team Different:

Being a part of the Golden Bear Therapy Partners family means being part of something special: We are a team that is driven to make a positive impact on our profession and the communities we live in and serve by making a commitment to excellent patient outcomes, lifelong learning and developing a lasting relationship.

We believe that a world-class patient experience is facilitated by an exceptional employee experience.

Our culture of empathy, teamwork, and betterment is rooted in the care we provide to our patients and expressed in the values we live.

We encourage and empower each employee to keep learning and growing by providing tremendous resources to deliver exceptional care.

At Golden Bear Therapy Partners and throughout our family of brands, you’ll find something uniquely different and more satisfying: A career that is challenging, inspiring, and gratifying.


The Patient Care Coordinator (PCC) shall be responsible for the clinical administrative functions of patient triage on intake, scheduling, communication with referral department, and clinic-based activities required to ensure accurate billing and claims processes for the Golden Bear Therapy Partners and ensure they are accomplished consistent with GBTP policy and procedures, and HIPAA also responsible for assisting licensed clinical staff in assisting patients, maintaining overall cleanliness of the clinic, and ensuring office equipment is in working order.

Strong customer service and computer skills are necessary for this role.

The individual must communicate in a friendly and professional manner with patients, clients, and GBTP employees.

PCC will perform other duties as required.

Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care
Schedules new patients and collects all necessary information in order to verify insurance with carrier
Accurately and completely enters patient information and demographics into computer system
Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
Provides patients with an explanation of their benefits and thoroughly answers all questions
Calls and confirms new patient appointments
Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.

Inform patient of any outstanding balance and issues receipt when monies are collected
Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
Follow up on “no show” patients on a daily basis
Treatment authorization and/or continued treatment Rx follow up
Maintains patient confidence and protects operations by keeping information confidential
Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
Participates in and adheres to, as required, the HIPAA Policies and Procedures of Golden Bear Therapy Partners


Knowledge, Skills and Abilities
Thorough knowledge of Microsoft Office
Possess strong customer service skills
Ability to maintain confidential documents
Must be organized and able to manage multiple priorities
Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
Must be able to identify and problem solve
Possess strong team player attributes
Education and Experience

Education: High School diploma or equivalent

Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.

Physical Requirements and Working Conditions

Requires prolonged sitting, some walking, bending, stooping, reaching and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment.

Requires normal range of hearing and eyesight to record, prepare and present reports.

No travel is required.

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