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Physician Relations Liaison

Shriners Hospitals For Children

This is a Full-time position in Spokane, WA posted July 4, 2021.

Shriners Hospital for Children ~ Spokane has an immediate full-time opening for a Physician Relations Liaison. The Physician Relations Liaison plays a vital role in strategically planning, analyzing and implementing outreach efforts in the Spokane Hospital market area. This position will increase the awareness and education of our hospital service, grow patient referral volume and improve customer satisfaction with medical professionals, hospitals and other organizations or individuals that have direct input on referral of patients to the Spokane Hospital. Selected candidate must be able to travel 50% of the time.

Job Requirements:

Main Duties and Responsibilities:

  • Responsible for developing and maintaining relationships with current and potential referral sources, including physicians, mid-level providers, physician office staff, other health care professionals in SHC-SPO target markets.
  •  Conducts effective office and professional visits through presentation with specific focus on education of our services and advances. Maintain image in the region as pediatric orthopedic specialist in our designated service line areas to increase referral volume.
  • Ensure day-to-day activities support the hospital’s long-term strategic plan and identify business opportunities to build volume.
  • Development of short and long-term goals to support marketing plans and referral development.
  • Research and implement opportunities for Shriners Hospital for Children provider connection to referring community.
  • Track and analyze referral and market data, particularly to identify the reason for referrals, the referral mechanism and other pertinent information to best understand how patient referrals are actually initiated and facilitated, looking for potential opportunities to increase referral levels.
  • Develop and present reports at specified intervals documenting referring activity, successes, trends, problems and accomplishments. Conduct ongoing market assessments and provide intelligence to hospital leadership and departments on physician needs.
  • Helps develop marketing pieces for contacts (e.g. newsletters, flyers, notices, etc.) and web contact as needed to assist in meeting referring providers and potential patient information needs.

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