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Practice Manager II – Primary Care Providence Medical Park

Providence Health & Services

This is a Full-time position in Spokane, WA posted April 9, 2021.

 Job Number: 289828Schedule: Full-timeShift: DayJob Category: Clinical Lead Supervisor/ManagerLocation: Washington-SpokaneProvidence is calling a Practice Manager II (Primary Care Providence Medical Park, Days, Full Time) to Providence Medical Group in Spokane, Washington.

We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all
– especially those who are poor and vulnerable.In this position you will:Manage day to day clinic/department operations to insure smooth operations, quickly resolves operational issues/problems as they are identified.Ensure effective patient care management that promotes high patient satisfaction.

Provides input into the development and implementation of new clinic programs to increase and maintain patient volume and satisfaction.Make regular staff rounds using the Studer model.Handle daily staffing needs of assigned clinics.Responsible for staff recruitment working in collaboration with Talent Acquisition and Human Resources.Coordinate the training and orientation of new provider and staff members; assesses new staff members strengths and growth opportunities.Provide timely employee evaluations; also provides timely employee coaching, mentoring and disciplinary action as necessary.

All disciplinary action will be performed per PMG’s disciplinary process and policies.Ensure approval of employee time cards via Kronos.Listen to and resolves patient complaints.Attend and participates at PMG Management meetings or other meetings as requested.Lead at least monthly staff meetings and ensures distribution of follow-up meeting minutes of the discussion.Act as a liaison between PMG leadership and clinic providers and staff by proactively communicating with all parties.Maintain a safe environment for patients, staff and visitors.Facilitate/Lead clinic Lean improvement activities to ensure the development and implementation of processes that support quality patient care and effective work performance.Report to and works effectively/cooperatively with their assigned Director; keeps Director informed of current management/operational issues.

Takes direction from their assigned Director.Develop annual clinic/department budget.

Works to achieve clinic/department financial budget goals.

Prepares month-end report for Director which will include a variance analysis.Support and adhere to established PMG policies, procedures and protocols.Model professional behavior, good work attendance and appearance expectations.Ensure all staff and providers are in compliance with applicable licensure, training and accreditation standards.

Also ensures that all staff and providers are in compliance with current Federal and State regulations concerning, OIG, CMS, HIPPA, WISHA, HITECH, etc.Work with Revenue Cycle Management to ensure the accurate and timely billing of charges.Adhere to established company compliance, policies, procedures and protocols.Travel:  May travel up to 10-15% of the time.Required qualifications for this position include:Bachelor’s degree in Business Administration or requivalent experienceBachelor’s degree with 2+ years of experience6 years of management experience without degreePreferred qualifications for this position include:EMR experienceAbout the clinic you will serve.Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Eastern Washington in clinic locations.

Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.For information on our comprehensive range of benefits, visit:Our Mission As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.About Us Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer.

Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. 

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