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Aging & Long Term: Information/Resources Specialist (Social Services)

Aging & Long Term

This is a Full-time position in Spokane, WA posted August 29, 2021.

Position OverviewThe person in this position will provide information and referral assistance to our programs, and supports an active team that works together to provide services to older adults in our community.Our teams: Our Community Living Connections team is empowered to work together to solve problems, in serving those in the community who need our assistance.Our Mission: As an Area Agency on Aging we promote well-being, independence, dignity, and choice for older persons and all individuals needing long-term care in our five-county area.Benefits and Well-Being: This position is full time at 37.5 hours per week.

We offer a wide variety of benefits including medical, dental, vision, long-term disability and life insurance.

Generous paid vacation and sick leave, 11 paid holidays, Washington Department of Retirement Systems pension/retirement plan and FSA accounts.

We pay 100% premiums for Washington Paid Family & Medical Leave and WA long term care benefits.Our Culture: Our agency possesses a positive, welcoming environment.

We offer flexible work schedules.

We offer a wide variety of training opportunities in program development and personal growth.

We provide an array of wellness services, foster employee engagement through peer recognition, and pursue diversity initiatives.

Our free and confidential employee assistance programs foster health and well-being.

We host frequent social activities within the agency, and opportunities to volunteer in the community.Essential Functions and ResponsibilitiesResponsible for providing information, referral, and assistance to individuals contacting Community Living Connections.

Provides follow up activities with individuals to ensure successful outcomes.Remains current on knowledge of community resources for the elderly, disabled adults, and caregivers.Screens applicants for appropriate type of service and eligibility information and makes referrals as necessary.Utilizes computerized database, in real time, to provide information, assistance, and referral services and to document information and referrals given.Provides back up phone assistance to Benefit Enrollment Specialists with on-line enrollments into Classic Medicaid benefits.Inputs a variety of data elements into designated software for tracking purposes and prepares reports as requested.Participates in routine trainings to update knowledge and skills related to the position.Prescreen individuals contacting ALTCEW for Medicare Savings Program and Medicaid Long Terms Services assistance as needed for referrals to Benefits Enrollment Specialists and Options Counselors.Assists with other agency quality assurance activities as assigned and records periodic satisfaction surveys online.Skills, Knowledge, and AbilitiesSkilled at listening to people, gathering information regarding their needs, and matching up needs with services available in the community.

Must have excellent attention to detail and follow through and be able to follow process.

Able to handle occasional high volume, fast paced work environment.

Ability to work effectively as a team member with a wide range of diverse staff and community members and to establish and maintain effective working relationships.

Knowledge of Microsoft applications including Word, Excel, and Outlook.

Knowledge of data base systems and entering of data.

Ability to not only work independently, but as a member of a team.

Ability to advocate on behalf of an individual, handle crisis intervention, and discern when follow up is necessary.

Must have knowledge of Medicare basics to initiate referrals to Medicare programs.Minimum QualificationsAn AA degree with a minimum of one year of general office experience or a high school diploma or equivalent with a minimum of two years of general office experience required.

Must be able to perform word processing and data entry tasks at a minimum of 45 words per minute.

This position also requires a criminal background check that qualifies the individual to work with vulnerable adults (WAC 388-133).

Must have and maintain a valid driver’s license.Starting Salary: $34,488 Application Deadline: August 31stMust submit cover letter with resume’.Diverse applicants are encouraged to apply.

Please call 458-2509 if you need assistance with the application process.

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