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Market Research Analyst

Northwest Farm Credit Services

This is a Full-time position in Spokane, WA posted January 19, 2022.

Northwest Farm Credit Services is in search of a Market Research Analyst to join the Customer Experience and Research team in our Spokane Headquarters location.

As a member-owned financial cooperative, we help business owners in agriculture, forestry and fisheries secure the financing they need to operate and grow, and the crop insurance they need to protect their livelihoods.

Our customers are primarily located in Montana, Idaho, Oregon, Washington and Alaska.

Northwest FCS is a four-time recipient of the Gallup Exceptional Workplace Award, and the top scoring large company in the Best Place to Work-Inland Northwest competition five years in a row.

This full-time position reports to the Manager-Customer Experience, and manages the design and execution of customer and employee research and insight programs.

Depending on experience and ability, this role may be hired at the Senior Analyst level.

Essential Duties and Responsibilities
Oversee and conduct the design and execution of customer and employee research and insight programs, including defining and confirming objectives, methodology selection and implementation, and reporting.

Complete analyses including statistical modeling, trend analysis and key driver identification.
Identify, analyze and report data related to customer and employee personas, journeys, experiences, engagement, and customer segments, marketplaces and competitors; serve as the primary resource for customer and marketplace research and insights.
Translate data and statistics into relevant and clear insights through reports and presentations; regularly report on the state of the customer to employees, managers and leadership audiences.
Manage research vendor relationships, to include selection, contracting, serving as primary contact, participating in research activities, and translating research deliverables as needed for internal business customers.
Interact with customers and employees via interviews, onsite visits, phone calls and other customer facing programs.
Evaluate and continuously improve customer and employee research.
Develop and implement procedures and processes to improve data-gathering technologies, efficiency, consistency and relevance.
Performs all duties and maintains all standards in accordance with company policies, procedures, and internal controls, and ensures assigned staff follow association policies, procedures and internal controls.
Other duties as assigned.
Minimum Qualifications
Bachelor’s degree in business, marketing, psychology, statistics or related field, or an equivalent combination of education and experience
Substantial and progressively complex customer research experience
Demonstrated proficiency with data collection, survey design and statistical analysis
Proven ability to work with all levels of management, from frontline through executive
Ability to turn data and numbers into compelling business stories using knowledge of statistical concepts and models.
Ability to manage by influence and create consensus
Proficiency in creating clear, cohesive presentations based on data and statistics
Knowledge of customer insight technologies, platforms and tools
Knowledge of customer lifecycle methodology and key processes
For full consideration, candidates are asked to submit a cover letter with their application.

In addition to a comprehensive suite of core benefits designed to support employees at all career stages, Northwest FCS provides all employees with 24 paid hours annually to volunteer in their communities; a substantial employer match to our award-winning 401(k) plan; a bonus plan; generous paid vacation, sick, and parental leave; and financial assistance for adoptions.

All employees also have access to robust learning opportunities including an Audible subscription and paid-in-advance tuition reimbursement.

Jeans/appropriate casual is the standard dress code.

Please Note: Northwest Farm Credit Services does not provide visa sponsorships.

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.

When you apply for a position with Northwest FCS, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information.

This helps us evaluate job applicants for hiring opportunities, and, communicate with them.

To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied.

You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it.

Please be aware that this information is kept separate from your application, and not utilized in the selection process.

For more information about the information Northwest FCS collects, please see the Northwest FCS California Privacy Policy .

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