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Market Research Analyst II – MARKE03929

Banner Bank

This is a Full-time position in Spokane, WA posted March 31, 2021.

Market Research Analyst IIOpportunity OverviewThis position is responsible for supporting the Bank’s primary market research and analytics team, providing market, employee and client intelligence in support of corporate and strategic objectives.

Supports and develops conceptual and methodical approaches to solving marketing related organizational problems through research.

Supports and develops the design and produces intelligence on the Bank’s competitive position on all products to help drive client acquisition and retention efforts.As a Market Research Analyst II with Banner Bank you will have the opportunity to:Leads data collection on clients, competitors and market place consolidating information into actionable items, reports and presentations.Analyzes activities of market and client research, marketing, and product research to provide information to decision makers.

Provides primary research efforts, including survey administration, focus groups, and overall Voice of the Customer management.

Provides support for the bank’s client segmentation modeling and campaign infrastructure, promotion and campaign populations and tracking efforts though financial and performance analysis.Responsible for compiling and analyzing statistical data using modern and traditional methods to collect information.

Tracks changes in market trends, technology, client sentiments, pertinent regulatory changes and other information impacting the positioning/strategic goals of Banner’s products.Responsible for the creation of visual trends of industry and competitors so organization can predict how products and services will fare in the marketplace.

Measures the effectiveness of marketing programs, campaigns and strategies.Supports the application of client modeling and campaign analytics systems as well as applications for predictive analytics.Responsible for direct marketing efforts by creating campaign populations and analyzing response tactics, including relationship marketing/data driven marketing projects, pre
– and post-campaign response analysis and ad hoc business opportunity analysis to drive product usage, new sales, and revenue growth.

Correlate response metrics to client profitability and ROI.Responsible with managing banks Voice of the customer programs, analyze and increase awareness of client survey sentiments across business lines and delivery channels (branch, digital, web, call center, ATM/ITM, cards, etc.).

Assist with providing cross channel view of client experience for strategic insights.Responsible for the publication and distribution of product and services dashboard and metrics reporting.

Evaluates data and provides insights including identifying opportunities for improving product adoption and client engagement.QUALIFICATIONSEducation & CertificationsAssociate’s Degree in Business Administration with emphasis in Marketing Research, Marketing, or Finance; Statistics or other job related fields requiredBachelor’s Degree in Business Administration with emphasis in Marketing Research, Marketing, or Finance; Statistics or other job related fields preferredMaster’s Degree in Business Administration with emphasis in Marketing Research and/or Marketing; or other job related fields preferredExperience3+ years in of experience in market research, including statistical, financial, survey methodologies and SWOT analysis.

Experience in banking or financial industry with knowledge of bank products and services requiredKnowledge, Skills and AbilitiesAdvanced knowledge of and expertise in data analysis with keen ability to analyze data and draw logical conclusions and actionable items.Advanced knowledge of qualitative and quantitative research methodologies and a variety of the research field’s concepts, practices, and procedures.

Ability to apply independent critical thinking for model development and analysis.Ability to interpret large amounts of data and to multi-task.Advanced organizational skills and attention to detail.

Ability to manage multiple project concurrently.

Ability to meet deadlines and provide accurate information under pressure.Advanced verbal, written, and communication skills.

Possess analytical skills, advanced problem solving ability.

Advanced facilitation skills and ability to present to all levels of management and staff.Advanced ability to work effectively with individuals and groups across the company and with vendor partners to achieve positive client experience and timely problem resolution.Advanced PC software skills (Microsoft Excel, Word, Access, Power BI, Sql, etc.).Travel20%Compensation & BenefitsComprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protectionPaid vacation time, sick time and 10 company paid holidays401k (with up to 4% match)About Banner BankMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals.

Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S.

in 2019.

Moreover, our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past four years.With more than $12 billion in assets and over 200 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously.

In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.NOTICE TO RECRUITMENT AGENCIES:Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site.

Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank.

No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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