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Senior Market Research Analyst

Volt Services Group

This is a Full-time position in Spokane, WA posted June 10, 2021.

VOLTrsquos client is looking for a Senior Market Research Analyst This is a direct hire position in Spokane, WA and offered through Volt Workforce Solutions. We are among the largest IT staffing companies in the US for contracttemporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest. To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at httpstaffing.volt.cominlandnorthwest httpstaffing.volt.cominlandnorthwest . Start here to see much more httpvolt.comsocial httpvolt.comsocial . Our client is looking for a dynamic individual who can lead the design and execution of customer and employee research and insight programs. Essential Duties and Responsibilities Oversee and conduct the design and execution of customer and employee research and insight programs, including defining and confirming objectives, survey design and implementation, and reporting. Complete analyses including statistical modeling, trend analysis and key driver identification. Identify, analyze and report data related to customer and employee personas, journeys, experiences, engagement, and customer segments, marketplaces and competitors serve as the primary resource for customer and marketplace research and insights. Translate data and statistics into relevant and clear insights through reports and presentations regularly report on the state of the customer to employees, managers and leadership audiences. Collaborate in industry and economic research strategy, operations and outcomes. Manage research vendor relationships, to include selection, contracting, serving as primary contact, participating in research activities, and translating research deliverables as needed for internal business customers. Interact with customers and employees via interviews, onsite visits, phone calls and other customer facing programs. Evaluate and continuously improve customer and employee research. Develop and implement procedures and processes to improve data-gathering efficiency, consistency and relevance. Performs all duties and maintains all standards in accordance with company policies, procedures, and internal controls, and ensures assigned staff follow association policies, procedures and internal controls. Other duties as assigned. Minimum Qualifications Bachelor39s degree in business, marketing, statistics or related field, or an equivalent combination of education and experience Substantial and progressively complex customer research experience Demonstrated proficiency with data collection, survey design and statistical analysis Proven ability to work with all levels of management, from frontline through executive Ability to turn data and numbers into compelling business stories using knowledge of statistical concepts and models. Ability to manage by influence and create consensus Proficiency in creating clear, cohesive presentations based on data and statistics Knowledge of customer insight technologies, platforms and tools Knowledge of customer lifecycle methodology and key processes Please note the following This is a W2 position. Direct inquiries only. No 3rd party submittals please. This position is not available for Corp-to-Corp. This position is not available for Associate Vendors. How to Apply Click on the Apply button to apply for this job. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career. Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingenttemporary positions. We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance. To learn more about Volt, please visit httpwww.volt.com and to see more of our job postings, please visit httpjobs.volt.com httpjobs.volt.com Volt is an Equal Opportunity Employer.

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