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Senior Market Researcher

Northwest Farm Credit Services

This is a Full-time position in Spokane, WA posted April 5, 2021.

Northwest Farm Credit Services is in search of a Senior Market Researcherto join the Learning and Development teamin our Spokane Headquarters location.

As a member-owned financial cooperative, we help business owners in agriculture, forestry and fisheries secure the financing they need to operate and grow, and the crop insurance they need to protect their livelihoods.

Our customers are primarily located in Montana, Idaho, Oregon, Washington and Alaska.

Northwest FCS is a four-time recipient of the Gallup Exceptional Workplace Award, and the top scoring large company in the Best Place to Work-Inland Northwest competition five years in a row.This full-time position reports to the VP-Research and Advisingand leads the design and execution of customer and employee research and insight programs.Depending on experience and ability, this role may be hired at the SeniorAnalyst level.Essential Duties and ResponsibilitiesOversee and conduct the design and execution of customer and employee research and insight programs, including defining and confirming objectives, survey design and implementation, and reporting.

Complete analyses including statistical modeling, trend analysis and key driver identification.Identify, analyze and report data related to customer and employee personas, journeys, experiences, engagement, and customer segments, marketplaces and competitors; serve as the primary resource for customer and marketplace research and insights.Translate data and statistics into relevant and clear insights through reports and presentations; regularly report on the state of the customer to employees, managers and leadership audiences.Collaborate in industry and economic research strategy, operations and outcomes.Manage research vendor relationships, to include selection, contracting, serving as primary contact, participating in research activities, and translating research deliverables as needed for internal business customers.Interact with customers and employees via interviews, onsite visits, phone calls and other customer facing programs.Evaluate and continuously improve customer and employee research.Develop and implement procedures and processes to improve data-gathering efficiency, consistency and relevance.Performs all duties and maintains all standards in accordance with company policies, procedures, and internal controls, and ensures assigned staff follow association policies, procedures and internal controls.Other duties as assigned.Minimum Qualifications*Bachelor’s degree in business, marketing, psychology, statistics or related field, or an equivalent combination of education and experienceSubstantial and progressively complex customer research experienceDemonstrated proficiency with data collection, survey design and statistical analysisProven ability to work with all levels of management, from frontline through executiveAbility to turn data and numbers into compelling business stories using knowledge of statistical concepts and models.Ability to manage by influence and create consensusProficiency in creating clear, cohesive presentations based on data and statisticsKnowledge of customer insight technologies, platforms and toolsKnowledge of customer lifecycle methodology and key processes*Please include a cover letter with your application in order to be considered for this position.In addition to a comprehensive suite of core benefits designed to support employees at all career stages, Northwest FCS provides all employees with 24 paid hours annually to volunteer in their communities; a substantial employer match to our award-winning 401(k) plan; a bonus plan; generous paid vacation, sick, and parental leave; and financial assistance for adoptions.

All employees also have access to robust learning opportunities including an Audible subscription and paid-in-advance tuition reimbursement.

Jeans/appropriate casual is the standard dress code.Northwest FCS is maintaining full business operations during the COVID-19 pandemic, including hiring for open positions.

While our employees work from home as directed by state laws (and common sense), we are interviewing, hiring, and onboarding new employees remotely.Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by applicable discrimination laws.When you apply for a position with Northwest FCS, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information.

This helps us evaluate job applicants for hiring opportunities, and, communicate with them.To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied.

You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it.

Please be aware that this information is kept separate from your application, and not utilized in the selection process.For more information about the information Northwest FCS collects, please see the .Northwest FCS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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