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Helpdesk Technician – Remote

Volt Services Group

This is a Full-time position in Spokane, WA posted June 22, 2021.

Volt’s client has an opening for an IT Support Tech on their Service Desk team. Length of Assignment 12 months, possibility to convert to an FTE Pay rate up to 25hour, DOE (W2 role) Schedule Monday-Friday, typically 8-5 Work location Work from home, may require some on-site work beginning in fall (max of 2 days a week). Candidate must be in the Spokane-CDA area. Team You will be a part of an enterprise Service Desk team in Spokane, WA. JOB SUMMARY Provides support services to internal andor external users for software, applications, hardware, and telecommunications related issues. Troubleshoot core applications, Microsoft applications, hardware errors, and Operating System. Collect information, open tickets, perform triage, and resolve or escalate issues related to new hardwaresoftware requests, network, application software and telecommunications to the appropriate staff. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist and support users with the use of core business applications, standard software, Windows, MS Office and other related business solutions. Answer, evaluate, and prioritize incoming telephone, voicemail, email, and Self Service site requests for assistance. Maintain the Technical Support Software (ServiceNow) by identifying trends and accurately capturing details to enable the Problem Management function to improve IT processes and systems through accurate reporting. Create and update documentation on established Technical Support procedures and processes, problem resolution steps, and escalation procedures. Make recommendations to management on updates and changes needed. Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues. Responsible for installing, configuring, troubleshooting, and resolving incidents with respect to networking and desktop environments, including LANs, WANs, remote access, and VPNs. Perform diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures utilizing remote access tools. Responsible for performing installations and configuring computerslaptops using standard processes and tools. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Previous practical experience in a personal computer network environment. One year of IT related Help Desk experience required. A+ certification required. MCDST (Microsoft Certified Desktop Support Technician) certification preferred. Knowledge of TCPIP Protocols and PC knowledge, including hardware and software configuration, directory tree structure, Windows Messaging services, Active Directory, and Internet Explorer. Good working knowledge of Windows Operating Systems, Microsoft Office software package, Active Directory, and system management tools. Proficient in MS Office Suite, Enterprise Networks, computer system, and print device troubleshooting in a networked environment. Good working understanding of computer hardware architecture concepts and technology related terminology. Ability to effectively log tickets in call tracking software. Please note the following This is a W2 position. Direct inquiries only. No 3rd party submittals please. This position is not available for Corp-to-Corp. This position is not available for Associate Vendors. How to Apply Click on the Apply button to apply for this job. To learn more about Volt, please visit httpwww.volt.com httpwww.volt.com and to see more of our job postings, please visit httpjobs.volt.com httpjobs.volt.com Volt is an Equal Opportunity Employer.

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