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Lexmark International, Inc.: Field Service Technician

Lexmark International, Inc.

This is a Full-time position in Spokane, WA posted August 31, 2021.

Installs, operates, maintains, repairs and modifies equipment.

Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution.

Assess product needs in accordance with customer specifications.

Conducts technical training and product briefing with customers, vendors and company representatives.

Acts as local on-site representative to customer’s organization.RESPONSIBILITIES:Effectively working on a service team supporting clients and meet account objectivesAccurately diagnose, repair & maintain product(s) andaccessories in peak operating condition within published electrical, mechanical and print quality specificationsEffectively schedule calls to manage SLA requirements across assigned activitiesEnsure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closureAssist customer with any reported issues or questions on Lexmark product(s) or offeringsTrain Customer on appropriate usage of Lexmark product & featuresEnsureproper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, statusupdates, call closure and debrief, parts return and trackingManage local part inventory, if available, and ensure accurate tracking of inventory levels and transactions.Present a positive image through proper attire, communication skills and personal grooming.

ADDITIONAL RESPONSIBILITIES: Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS: 2-5 years in field service or customer break/fix supportStrong electro-mechanical aptitude1-3 years experience in servicing printers, hard copy devices, or imaging products an assetLexmark product experience an asset1-3 years experience with customer support engagementSound administrative skillsAbility to properly lift 60 pounds or less frequentlyMicrosoft apps experienceValid Drivers LicenseSuccessfully clear DMV check PERSONAL CHARACTERISTICS: Excellent communication skills, written and verbal.Customer service orientationPositive attitudeAbility to learn quickly EDUCATION: High school diploma or GEDAssociates degree or technical college an asset Relocation Assistance will not be offered for this position.

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