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Client Engagement Associate

ACA Group

This is a Contract position in Spokane, WA posted November 19, 2021.

The Opportunity:The Client Engagement Associate is a service position primarily focused on client satisfaction and retention.

A successful candidate will be skilled at building c-level relationships with new and existing clients, supporting growth initiatives and activities of internal Account Owners, collaborating with internal delivery teams to ensure prompt delivery of projects.

Are you usually referred to as a “people person”?

Does your family and friends rely on you to organize reunions because they know it will get done really well?

Do you love color-coding your to-do lists?

Do texts with typos bother you?

If you have excellent communication skills (written and verbal), strong attention to detail, and really enjoy getting stuff done with a “no balls dropped” attitude, the Client Engagement Associate role would be ideal for you.Aponix is ACA’s cybersecurity, privacy, and technology risk, division.

Aponix provides cybersecurity consulting services to clients in the Financial Services sector or to Portfolio Companies of Private Equity investors.

ACA Aponix Cybersecurity Advisors consult, advise and guide our clients with all things related to technology, cyber, operational risk, and resilience.What you’ll do:Work closely with 2-3 Account Owners to manage and retain client relationships and build client loyalty across a pool of 50-100 clients.Develop and maintain understanding of the client’s overall business, future plans, and potential needsCollect and maintain key client-related dataMaintain ongoing understanding of client’s various engagements across ACAPartner with Account Owners on cross-sell and upsell activities to support growth of client relationshipsCreate and disseminate project status updates to each client on a monthly basis, and help account owners prepare for quarterly touch points with clientsSchedule client meetings and touch points for account ownersNudge clients on deliverables, dates and deadlinesOwn the client project dashboard and escalate issues quicklyInitiate frequent touches with clients to prove value and support increased loyaltyCommunicate status and next steps to the client and appropriate internal ACA partnersAct as primary escalation contact for small-to-mid level client questions and concernsCoordinate with multiple service delivery groups at ACA Aponix to ensure excellent, timely, and consistent client deliveryTo qualify for the role, you must have:Bachelor’s Degree required
– major or concentration in business, marketing, engineeringTwo (2) years of related experienceSkills and attributes for success:Ability to build strong relationships and engage with multiple stakeholders in different parts of the organizationExceptional project management skills and attention-to-detail Excellent communicator in written and verbal formDemonstrated professional integrityDependable, flexible, and adaptable to new ACA initiatives and changing client needsAbility to work well in a fast-paced, small-team environmentAbility to work independently, multi-task and prioritize effectivelyHighly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasksDedicated to upholding ACA’s high-quality standards and customer service focusStrong organizational and problem-solving skillsResourceful at identifying problems and solutions to problemsIdeally, you will also have:Exposure to SalesforceMS Office Suite (especially PowerPoint and Excel)What working at ACA offers:We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.

Our Total Rewards package includes medical and dental coverage, and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.

You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.About ACA:ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.

We empower our clients to reimagine GRC and protect and grow their business.

Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.What we commit to:ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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