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Customer Experience Specialist

Robert Half

This is a Contract position in Spokane, WA posted September 2, 2021.

Ref ID: 00190-0011938867 Classification: Customer Experience Specialist Compensation: $16.15 to $18.70 hourly SUPPORT OPENING The primary tasks for this role include:
• Data entry of customer orders
• Use of phones, email and Salesforce to communicate with customers regarding their orders
• Coordinating efforts with production and shipping to determine order status and troubleshoot order issues
• Backing up other members of the Customer Care team with other duties as assigned
• Key Skills
•Customer care/service background required; preferred would be in a manufacturing industry
•Overall knowledge of the basis of the order to cash life cycle (preferred)
•Excellent communication skills (verbal and written)
•Ability to resolve issues
•Experience working with cross functional teams (preferred)
•Being self-motivated
•Solution seeker
•Positive attitude even in difficult situations
•Must be able to function in a fast-paced, demanding environment
•Attention to detail, accuracy and prioritization skills are critical to this role
•Preferred: Salesforce or Oracle experience Job Requirements: Call Center Customer Service, Customer Service, Oracle, Salesforce Administration, Microsoft Outlook Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity – even on the go.

Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions?

Call your local office at 1.888.490.4154.

All applicants applying for U.S.

job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals.

Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

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