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This is a Contract position in Spokane, WA posted January 9, 2022.

At IAA, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.

Dispatchers embody our “will to win” and “team player” values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA’s business and branch growth.

In return for their excellent skills and abilities, Dispatchers are offered a benefits package including: health insurance, 401K, Short, and Long Term Disability, Life Insurance/AD&D, paid holidays, and vacation.

What do IAA Dispatchers Do?

  • Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
  • Plan future day resource requirements and coordinate with towers to line up required truck resources.
  • Identify when demand exceeds tow truck capacity & refer to part-time network for additional resources
  • Recruit new towers to build tow networks with added resources
  • Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
  • Monitor work-in-progress & make necessary adjustments to ensure timely performance
  • Review driver records to ensure completeness & accuracy & take corrective action as needed
  • Communicate driver problems or potential problems to the management team
  • Establish and Maintain good, positive working relations with all tow drivers
  • Other duties as assigned

What are the Requirements?

  • A HS Diploma is preferred, but equivalent work experience is great too!
  • 1 year of related or transferrable experience
  • Strong organizational skills & attention to detail
  • Strong judgment & decision-making skills
  • Positive, professional demeanor
  • Excellent verbal communication skills
  • Ability to function well as part of a team
  • Comfortable with technology & proficient in MS Office
  • While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations

About IAA:

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 hardworking employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.

IAA is committed to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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