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Dispatcher in Spokane, WA

American Medical Response

This is a Full-time position in Spokane, WA posted September 1, 2021.

More Information about this JobJob Title: DispatcherDepartment: CommunicationsStatus: Non-ExemptReports To: Communications SupervisorSUMMARYThe Emergency Medical Dispatcher takes information from a customer regarding transports; to ensure a safe and efficient and timely transportation; also to determine what type of transport is needed for the particular situation.DESCRIPTION OF DUTIES:* Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.* Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.* Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.* Responsible for accurate and complete data entry for the shift.

This will also include State Run Report data entry as assigned.* Responsible for generating applicable reports and checking for accuracy.* Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locater aids.* Relays instructions from supervisors, messages and emergency information.* Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.* Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.* Responsible and accountable for updating management and operations personnel on any changes affecting the company and/or extraordinary situations.* Follows established parameters/formats in receiving requests for service.* Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.* Other duties as assigned.MINIMUM RESPONSIBILITIES:* Must successfully complete an AMR-approved Emergency Medical Dispatch training program within 12 months of assuming position, AND* Must obtain EMS Telecommunicator’s Certification through State Board of Emergency Telecommunicator’s Standards and Training (BETST) or a similar functioning body if it exists for the state(s) for which dispatch is being provided.KNOWLEDGE, SKILLS AND ABILITIES:* Skilled in reading and writing English.* Ability to communicate clearly on the radio and telephone.* Ability to function effectively in stressful situations.* Working knowledge of Operations and Communications policies and procedures.* Thorough knowledge of EMS and other public safety resources available in the area.* General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services.* Ability to plan and organize the activities of a unit.* Ability to record, transmit, and report information accurately.* Ability to efficiently utilize all equipment assigned to him/her.* Ability to manage multiple tasks simultaneously.* Ability to establish priorities.* Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.* Ability to understand basic computer applications.* Following training, ability to adequately implement concepts of Emergency Medical Dispatcher.* Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills.* Knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility.

Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports.PHYSICAL REQUIREMENTS:* Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.* Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees.

Ability to distinguish the colors on the computer screen and maps.* Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.* The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand, walk, and reach with hands and arms.* The employee must occasionally lift and/or move 10 pounds up to 25 pounds.* Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.* Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period.

Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks).WORK ENVIRONMENT:* Although the noise level in the work area is not at a high level, there are often multiple radio and traffic noises going on at the same time along with regular high-pitched beeping sounds and voices of co-workers handling calls.UNUSUAL DEMANDS:* Employees are required to handle multiple tasks concerning emergency medical calls that are frequently life threatening or major health threatening to other individuals.* Required tasks arise from spontaneous situations occurring most often without warning.* Employees must interact with hostile and/or uncooperative individuals via telephone contact.

They must interact with individuals who are confused and unclear.* They must utilize the information they gather to make quick and accurate decisions regarding action needed.* They must be able to take down information correctly under all types of adverse communications situations.* Due to the unpredictability of this type of position, it is not always possible to guarantee meal and/or break periods.* Due to the unpredictability of this type of position, the employee must be available for immediate recall in emergency or unusual situations and must be able to work extraordinary hours during times of disaster or threat of disaster.ESSENTIAL DUTIES AND RESPONSIBILITIES:* The Emergency Medical Dispatcher listens to customers and records accurate information.

The EMD also deals with the various employees with different emotions including but not limited to dealing with customers who have billing issuesEmployee Performance* Accurate documentation* Good attitude* Constant learning* Problem solving ability* Communications skills* Good spelling abilityOperational* Respect for customers* Customer service* Accurate in the information takenNONESSENTIAL JOB DUTIES:* Perform other duties as assignedMINIMUM QUALIFICATIONS:* High School Diploma or General Education DiplomaPREFERRED QUALIFICATIONS:* Experience with dispatching* Experience with customer service* Emergency Medical Technician Certification* Must have minimal medical training or telecommunications experience or, have at least one year’s experience as an EMS or public safety dispatcher* Emergency Medical Dispatch Certificate* Knowledge of medical terminologyPHYSICAL REQUIREMENTS:Occasionally: Walking-inside, reaching/handling, carrying less-than 25lbs., stoopingConstantly: Hearing/listening, talking, clear speech, simple touching/dexterity, typing, sitting, flexibility-upper body, seeing#EMSJOBS_NWEEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled #06022021

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