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Dispatcher – Spokane $17 an hour

IAA, Inc.

This is a Full-time position in Spokane, WA posted November 25, 2021.

At IAA, our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.

Dispatchers embody our “will to win” and “team player” values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands.

They play a crucial part in IAA’s business and branch growth.

In return for their excellent skills and abilities, Dispatchers are offered a benefits package including: health insurance, 401K, Short, and Long Term Disability, Life Insurance/AD&D, paid holidays, and vacation.

What do IAA Dispatchers Do?
Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivity
Plan future day resource requirements and coordinate with towers to line up required truck resources.
Identify when demand exceeds tow truck capacity & refer to part-time network for additional resources
Recruit new towers to build tow networks with added resources
Provide necessary documentation to drivers for each pickup and delivery, including check & cash handling as needed
Monitor work-in-progress & make necessary adjustments to ensure timely performance
Review driver records to ensure completeness & accuracy & take corrective action as needed
Communicate driver problems or potential problems to the management team
Establish and Maintain good, positive working relations with all tow drivers
Other duties as assigned
What are the Requirements?
A HS Diploma is preferred, but equivalent work experience is great too!
1 year of related or transferrable experience
Strong organizational skills & attention to detail
Strong judgment & decision-making skills
Positive, professional demeanor
Excellent verbal communication skills
Ability to function well as part of a team
Comfortable with technology & proficient in MS Office
While not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
About IAA:

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers.

Maximizing leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles.

Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 hardworking employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.

IAA is committed to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request an accommodation.

Job Type: Full-time

Pay: $17.00 per hour

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
High school or equivalent (Required)
Dispatching: 1 year (Required)
Cash handling: 1 year (Required)
Customer service: 1 year (Required)
Work Location: One location

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