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Front Desk Agent

Benchmark Hospitality

This is a Contract position in Spokane, WA posted January 19, 2022.

Come be a part of something biggerMore than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark.

Our strength lies in our diversity, positive service attitude and determination to succeed.

Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer:Full Time employees have access to Medical and Dental insurance to fit your needsBenchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)401K match (Let us help you build your financial future)Companywide Hotel Room Discounts (Who doesn’t love to get away)Paid Time OffEmployee Assistance Program (We are here to support you)Employee family events (bring the kids)Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a fewMany more, please inquire for more detailsTo assist guests with any needs or questions that arise during check-in and checkout.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team.

The ideal candidate uses their engaging personality to create a memorable first impression for our guests.

While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Help to resolve problems and “WOW” guests through recovery when things aren’t quite rightPromote and sell special hotel programs.Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.Be knowledgeable of all emergency procedures and policies.Maintain house bank.Communicate all pertinent information to manager on duty.Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.Assist other departments as needed.What are we looking for?Qualifications:High school diploma or equivalent.A strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysBenchmark Hospitality is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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