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GM of Subscriptions


This is a Full-time position in Spokane, WA posted March 29, 2021.

nnWe are seeking a General Manager of our Subscriptions Business to drive growth across our Agency, Managed Service and Software as a Service (SaaS) business units.

This position will be the P&L owner across the Company subscriptions business managing the account management and account services teams to ensure all Subscriptions clients are receiving both optimal results and customer service during their time in the Company eco-system.nn nnCompany has developed an industry leading Subscriptions services business, made up of three primary service offerings:nn Full Marketplace Channel Management
– We are an extension of your ecommerce team, managing all this Amazon and other marketplaces.

Managed Services
– Through our best-in-class software, our team of experts manage individual functions of your ecommerce needs so brands don’t have to.

Software as a Service
– Brands license individual Company software solutions and manage them internally.

nnWe are looking for a candidate who embodies our leadership principals across the board and thrives in an ever changing, constantly evolving and fast-paced environment.

This position will be highly visible, reporting directly to the COO and engaging weekly with the rest of the executive team.nn nn This position is remote through the COVID-19 pandemic, and will then be located at the Company HQ in Spokane Valley, WA.

nn nn Essential Job Functions: nn nn
– Lead the Subscriptions strategy for Company.nn nn
– P&L Management
– weekly reporting and accountability to P&L performance.nn nn
– Directly manage the entire team in our Agency Account Management and our Agency services functionnn nn
– Indirectly manage and support supporting business units of Subscriptions P&L.nn nn
– Setnn nn
– Budget and forecasting ownership
– set projections, targets, goals and metrics for this division.nn nn
– Embody and drive a culture of continual innovation, results for our partners and best-in-class servicenn nn
– Metrics you will impact:nn Platform GMV Amazon performance metrics Client base Renewal Rates ARR and MRR (Annual recurring revenue & Monthly recurring revenue) LTV (Customer lifetime value) CAC (Customer Acquisition Cost) Partner Up-sales nn Requirements nn nn Knowledge, Education, and Experience: nn nn
– BA/BS degree or higher requirednn nn
– Experience running and leading a recurring revenue business (subscriptions services)nn nn
– Demonstrated experience and results in growing customer LTVnn nn
– Experience partnering and driving innovation for software services with Product and Engineering teams.nn nn
– Extensive experience in negotiations to enhance customer renewal ratesnn nn
– Proficient in managing and driving a Profit and Loss statementnn nn
– Experience managing remote teams, both domestic and off-shorenn nn
– Experience with amazon marketplace sellingnn nn
– Experience leading and motivating a teamnn nn Required Skills: nn nn
– ┬ČAbility to manage multiple projects and tasks simultaneouslynn nn
– Ability to lead business reviews across cross functional teams (Weekly and Monthly Business Reviews) specifically for our subscriptions P&Lnn nn
– Proven ability to solve problems creatively and collaborativelynn nn
– Expand upon and develop new performance measurements for our Subscriptions business and on behalf of our clientsnn nn
– Innovation on our value proposition to ensure our services stay best-in-class relative to our competitionnn nn
– Extremely detail and process orientednn nn Supervisory Responsibilities: nn nnLead a team of 10-15 employees in both a local (domestic) and remote (international) environment.nn nn Work Environment: nn nnFast-paced, deadline-oriented office environment; currently remote through COVID-19.nn nn Physical Demands: nn Prolonged periods of sitting at a desk and working on a computer Must be able to regularly talk, hear, see and operate a computer, keyboard and mouse Occasionally lift, pull/push and carry up to 15 pounds

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