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HomeTowne Studios & Suites by RedRoof: Evening Front Desk Agent- Sign On Bonus

HomeTowne Studios & Suites by RedRoof

This is a Full-time position in Spokane, WA posted September 20, 2021.

JOB SUMMARYWe are seeking a friendly, service-oriented and customer service driven Front Desk Agents to work 3pm 11pm.

Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience.

Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.JOB DUTIESGreet guests with a welcoming smile and friendly demeanorPerform all guest check-in and check-out proceduresObtain or confirm guest information, assign rooms, activate and distribute keysCollect payment for room charges and other feesAnswer phones and direct calls to appropriate personnelCheck and send emailsMake and confirm reservationsAlways maintain a clean and tidy workspaceInform guests of hotel amenities and offeringsBe informed and up-to-date on all types of room accommodation and availabilityCommunicate with housekeeping, room service and security staff as necessaryResolve customer complaints and problems calmly and effectivelyNotify management of any serious issues that you cannot resolveMaintain a friendly, personable dispositionRequirements and QualificationsAble to work 3pm 11pm shiftHigh school diploma or GED equivalent preferredPrevious experience in customer service and/or hospitality industry preferredExperience using hotel booking software a plusComputer literate and proficient using Microsoft SuitePersonable and outgoing when dealing with guestsProfessional phone demeanorExcellent customer service skillsAbility to maintain calm, polite, and patient in stressful situationsOrganized and detail-orientedAbility to connect with guests and consistently give them a positive customer experiencePHYSICAL DEMANDSAbility to stand for long periods of time.Ability to lift up to 25 pounds maximum.Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairsFrequent to constant standing, walking, sitting and using hands to fingers to feel/touch.Frequent smiling.

** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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