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International Account Specialist

ENGIE North America Inc.

This is a Full-time position in Spokane, WA posted April 1, 2021.

ENGIE ImpactInternational Account SpecialistOrganization : Resource Data Management – Americas delivers sustainability solutions and services to corporations, cities and governments across the globe. Comprised of existing and proven ENGIE Group businesses, ENGIE Impact brings together a wide range of strategic and technical capabilities, to provide a comprehensive offer to support clients in tackling their complex sustainability challenges from strategy to execution. ?With 18 offices worldwide and headquarters in New York City, ENGIE Impact today has a portfolio of 1,000 clients, including 25% of the Fortune 500 Companies, across more than 1,000,000 sites. Uniting ENGIE Insight, Ecova UK, Red Engineering and the Advisory and Advanced Analytics division of Tractebel under a common umbrella, ENGIE Impact was created to engage with executives and organizational leaders to set tailored strategies and specific roadmaps to achieve their and objectives, across energy, water, waste and more, globally.Ready to act Right Now, for Tomorrow?Job DescriptionThe International Account Specialist performs a variety of administrative Expense and Data Management roles for our international client accounts while engaging with clients, internal partners and 3rd party vendors in order to successfully meet contractual commitments. FunctionEffectively prioritize and multitask to meet internal and external deadlinesRead and interpret utility bills for accurate data entryResearch and resolve client account discrepancies Create and maintain data within company systemsCommunicate with internal and external clients via phone and email in a timely mannerAnalyze daily data using a firm understanding of client industry, weather related usage patterns, market related changesand our internal audit process to identify and resolve unusual billing patterns and discrepanciesEffectively coordinate and negotiate with utility personnel as needed Understand all reporting capabilities Translate bills from native language to English Identify and recommend process improvements Meet individual and team goals Backup team members to achieve team goals as needed Effectively interact with all levels of internal and external personnelPerform other job duties as assigned QualificationsDo you tick all the boxes?We are looking for talented and motivated people to create the future of sustainability transition. Join a rewarding and flexible work environment that encourages innovation and creativity and help us meet the energy challenges of today and tomorrow.Requires a high school diploma or equivalentRequires fluent bilingual verbal and written skills in English and another language; prefer Spanish, Portuguese or an Asian languageAdministrative experience working with external clients2 or more years of customer-related work experience Prefer in-depth knowledge of Ecova Expense and Data Management processes Demonstrated excellent oral, written, and interpersonal communication skillsAbility to effectively communicate and adapt to audience Independently solve problems in alignment with company guidelines and priorities Strong computer skills, including MS Office and InternetAbility to represent the company professionally both in person and through communication Ability to manage multiple priorities and activities for clientsMust be a team player, detail oriented, dependable and adaptableMust be flexible with schedule and available for overtime work as neededMust be able to adapt to change easilyRequires a current unrestricted passport and the ability to legally travel internationallyEqual Employment OpportunityAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job:Administrative support / Logistics / SecretarialPrimary Location:North America-United States-Washington-SpokaneOrganization:AMERICASSchedule:Full-timeNature of Responsibility:Operational / Administrative roleJob Posting:Mar 3, 2021, 5:49:00 PMAll qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. ENGIE is an Equal Opportunity Employer – Minorities/Females/Veterans/Disability.

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