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IT Technical Specialist


This is a Full-time position in Spokane, WA posted September 3, 2021.

  • Provide immediate & direct technical guidance and advanced troubleshooting assistance to West Division Lab & PSC Support team as necessary.
  • Assist team members with escalation of tickets and issues to other appropriate Division and Corporate IT teams when necessary.
  • Develop & maintain relationships with corporate IT teams to facilitate collaborative troubleshooting and support.
  • Develop & maintain expertise working in various monitoring tools (i.e. Meraki Dashboard, VeloCloud, Retarus EAS Portal, etc.) to provide advanced support or information reporting to team members and/or other IT teams.
  • Serve as an IT technical point person on projects.
  • Serve as team’s technical advocate for tools or processes that help make our jobs more efficient (i.e. engaging corporate teams for access to key tools such as LCA SCCM reporting).
  • Perform on-call WestITCom rotation.
  • Serve as West Division representative on Sev Bridges for major system issues.
  • Create technical-based Wiki articles. Administrative roles/responsibilities for IT Technical Specialist:
  • Create technical how-to / tips-n-tricks and SOPs
  • PDQ Maintenance and divisional LCA reporting and distribution
  • Coordinate, develop & implement processes that help the larger team
License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5-7 years of experience.
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