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Lead Patient Coordinator

Dermatology Specialists of Spokane

This is a Full-time position in Spokane, WA posted November 23, 2021.

Dermatology Specialists of Spokane is a Physician owned, independent practice with 4 physicians and 2 physician assistants located conveniently downtown.

We are seeking a Front Desk Lead with previous management experience to:

-Manage and assist Patient Coordinators as needed including answering phones, checking in/out, scheduling, insurance verification, medical records, and referrals.

– Manage Patient Coordinator schedules and conduct employee performance reviews

– Provide patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction

– Be first line of contact for Patient Coordinators, providers, drug reps, and vendors

– Ensure positive collaboration between providers and Patient Coordinator staff

– Implement policies and procedures; be able to identify and improve any problem areas

– Manage inventory of office supplies

– Manage EMR scheduling and provider schedules

– Ensure adherence to HIPAA, healthcare laws, rules and regulations

– Perform provider support tasks as needed

The ideal candidate for this position would have previous management experience and a self-starting attitude, willingness to resolve problems and provide solutions, be organized, detailed and practice excellent communication.

Wage is based on experience and qualifications.

Our office has generous employee benefits including uniforms provided, free and discounted services or products, frequent provided lunches, paid holidays, free parking, and more.

We offer an excellent work environment and benefits package.

Please feel free to ask questions through the Indeed system to find out if the job is right for you.

We invite you to look us up at www.dermsos.com to learn more about us and look forward to meeting you!

Job Type: Full-time

Pay: $17.00
– $25.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Schedule:
Monday to Friday
COVID-19 considerations:
Masks and COVID-19 Vaccination

Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Management: 1 year (Preferred)
Work Location: One location

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