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Outlet Store Lead

Goodwill Industries of the Inland Northwest

This is a Full-time position in Spokane, WA posted September 14, 2021.

Summary: Support the Outlet Store Management in the operation of the Goodwill Outlet store.

Follow specific guidelines and operate with minimal supervision.

Act as Manager in the absence of Store Management.

Education and/or Experience : High School graduate or GED and a minimum of one-year retail experience.

One year certificate from college or technical school preferred or equivalent combination of education and experience.

This position requires the ability to drive for company business which includes a valid driver’s license, clean driving record, and proof of personal auto insurance.

Must pass background, credit, and driver record check.

Essential Duties and Responsibilities include the following: Leadership Must demonstrate willingness and ability to adhere to Goodwill’s rules, policies, safety procedures, CARF and Kaizen philosophy.

Foster and demonstrate a positive team environment.

Direct the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately.

Ensure that As-Is goods are processed in accordance with standards.

Resolve customer issues in accordance with Goodwill policies and standards in a timely and appropriate manner.

Support open door policy in accordance with Goodwill policy.

Maintain positive and professional relationship with all employees.

Operations Ensure the quality and quantity of work performed by employees according to Goodwill policy.

Ensure proper adherence by store staff to policies and procedures.

Utilize intervention recommended by Department Management and Human Resources to effectively maintain employee relations.

Ensure that safety procedures are understood and followed by all employees.

Maintain all interior and exterior areas to ensure ease of operations according to Goodwill policy.

Interact with customers, donors and ensures excellent customer service.

Comply with cash handling and POS procedures.

Responsible for the store operations in the Assistant Manager and/or Store Manager absence.

Human Resources Participate in hiring, training and evaluating employees in a thorough, organized and timely manner.

Responsible for timely intervention, discipline and appropriate documentation for all employees.

Comply with Goodwill employment practices and EEO guidelines and policies.

Loss Prevention Keep premises clean and free of safety hazards.

Ensure that safety procedures are understood and followed by all staff and store employees.

Ensure all loss prevention matters are reported, investigated and corrected in a timely manner.

Ensure proper operation of store security including, but not limited to: used goods, door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.

Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.

Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.

Work collaboratively with Workforce & Family Services to provide participant services.

Properly wear and maintain all required Personal Protective Equipment (PPE).

Maintain agency confidentiality.

Violation of confidentiality is cause for immediate dismissal.

Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).

Other duties as assigned.

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