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Overnight Front Desk Associate

Planet Fitness Franchises

This is a Contract position in Spokane, WA posted August 30, 2021.

Overnight Front Desk Associate
– Hamburg, NY / Erie County
– Full Time Position
– Sunday through Thursday 11pm-7amPlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.Essential Duties and Responsibilities:Welcome and exit members in a confident, professional, and friendly manner with hi’s and goodbye’s.Anticipate member’s needs, respond promptly and acknowledge all membersProvide gracious and efficient telephone service.

Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.Ability to maintain the cleanliness of the club for up to 50% of the shift.Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.Hands-on experience in accepting payments from customers and give change and receipts.Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly wayHours (Initial training hours may vary as well as when the needs of the facility change.)Monday: 11:00pm
– 7:00amTuesday: 11:00pm
– 7:00am Wednesday: 11:00pm
– 7:00am Thursday: 11:00pm
– 7:00amFriday: OFFSaturday: OFFSunday: 11:00pm
– 7:00amSkillsExcellent verbal and written communication skillsAbility to manage multiple responsibilities Solid work ethic with strong decision-making & problem solving skills Self-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleSuperior customer service skills, preferably in the fitness industry.Team player: ability to work within a team where members depend on each other to get work done.Desire to learn, seek new challenges and take on additional responsibilitiesFriendly and Professional able to deal with customers when they are on-site while cleaning is being performedHard working, enthusiastic and energeticMinimum Qualifications18 years old or olderHigh School Diploma or Equivalent Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.BenefitsCompetitive SalaryCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical IllnessPaid Time Off benefits (if applicable)Planet Fitness is an Equal Opportunity Employer

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