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Passenger Service Agent – FT

Trego Dugan Aviation

This is a Full-time position in Spokane, WA posted November 24, 2021.

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below.

Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.

Essential Duties and Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude

Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate

Ensures FAA, Airline, and airport regulations are followed

Enforces safety/security measures and protects sensitive zones

Assists Customers with special needs, i.e., Customers who need assistance in boarding

Ad hoc assignments as requested by the Lead or Supervisor

Completing sales reports

Excellent communication skills

Able to read and write English, bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be well groomed

Other duties as assigned

Physical Demands:

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.

Must have sufficient vision and ability to safely perform the essential functions of the position.

MUST be able to work a flexible schedule including nights, weekends and holidays.


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