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Remote Service Desk Tech

Volt Services Group

This is a Full-time position in Spokane, WA posted April 21, 2021.

Volt 124 Service Desk 124 Spokane, WA SUMMARY We are seeking an individual to fill a position as a technician with a local company here in Spokane WA. This is a long-term year over year contract with a large Spokane Employer. This role is currently remote but will transition back to the office post COVID. SUMMARY- The Service Desk Technician is responsible for providing day-to-day technical support to end users and must be able to effectively prioritize tasks and resolve issues as they arise. The Service Desk Technician is responsible for providing hardwaresoftware service and support to end users via phone, e-mail, voicemail, IM, and in-person interaction. Personal interactions include employees at all levels of the organization to resolve problems and implementing solutions. Essential DutiesResponsibilities may include but are not limited to Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums records and logs all pertinent data concerning trouble calls through ticketing system. Properly escalates unresolved issues to the next level of support andor tracks, routes and redirects problems to correct resources. Ensures proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Administers support and troubleshoots various issues hardware and software issues, including on-the-spot problem solving for end users. Perform remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Perform post-resolution follow ups to help requests as needed. Provide end-user ldquohow tordquo assistance. Other duties as assigned. Preferred Skills and Qualifications 2+ Years of direct experience in an enterprise sized technical support environment. Strong interpersonal and communication skills are required. Perform on-site and remote troubleshooting through diagnostic techniques Experience with Active Directory Domain Services to configure users and computer Preferred experience with Group Policy experience to configure devices (configuring devices in Active Directory) Prior experience installing, configuring, troubleshooting, and repairing Windows-based computers, including expert knowledge of Windows 7, 10, within enterprise environments Familiar with TCPIP networking concepts, Internet, and email systems, end user desktop support and web servers Ability to follow technical process and procedures Strong documentation skills Please note the following This is a W2 only position. Direct inquiries only. No 3rd party submittals please. This position is not available for Corp-to-Corp. This position is not available for Associate Vendors. Volt offers a candidate referral bonus, please inquire for more details. (Conditions and restrictions apply) Volt is an Equal Opportunity Employer.

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