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Rental Assistance Eligibility Specialist

Snap

This is a Full-time position in spokane, wa posted April 1, 2021.

SNAP is seeking qualified individuals for 10 Rental Assistance Eligibility Specialist positions.

Interested applicants must submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W.

Whistalks Way.

Spokane, WA 99224.

You may apply online at www.snapwa.org.

Open Until Filled Position Summary: As an integral part of SNAP and its mission this position supports a diverse, low-income population by providing outstanding customer service, determining eligibility, providing administrative support, scheduling appointments, guiding individuals through the application process, maintaining confidentiality, ensuring accuracy in details, providing relevant resource information and conservation education.

Principle Duties and Responsibilities: Help to create and maintain a positive work environment for both co-workers and clients through respect and guidance from SNAP’s mission, vision and values.

Provide excellent customer service at all times as well as helps to grow the customer service culture within the agency.

Answer questions on the phone or in person, responding to client needs by providing information, including conservation education as well as directing clients to additional resources or making appointments for SNAP programs when appropriate.

Conduct applicant pre-screening/screening process for several Energy Assistance Programs to ensure eligibility.

Conducts interviews with clients seeking assistance to gather documentation and complete required documentation to meet program guidelines.

Make timely and accurate data entry while scanning, comparing and seeking information from computer system, including the appropriate use of note fields to notate client/household’s most current circumstance.

Ensures all scanned files are uploaded on a daily basis.

Seek work opportunities during no shows or down time to contact energy clients, perform outreach, assist with outcomes tracking and the reduction of no show rate when appropriate.

Contact applicants when necessary to collect missing signatures and/or documentation as required.

Advocate for or refers applicants to energy vendors to help establish payment schedules.

Contacts vendors to request service and authorize vendor payments.

Review Energy applications to ensure all required documents are included in each applicant’s file.

Returns un-certifiable files to the appropriate individual for correction.

Notify applicants of certification and assistance amounts, or of ineligibility for program participation.

Work with coworkers and volunteers to promote a positive, respectful, and productive working environment, while protecting client and co-worker confidentiality.

Within the context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values.

Complete assigned projects and performs related duties as needed or situation dictates.

Requirements: Education and Experience Required: High school diploma or equivalent and at least two years experience in a clerical position, preferably in a social service setting.

Strong preference for bilingual skills in Spanish, Russian, Vietnamese and/or Marshallese.

Preferred: High school diploma or equivalent and at least three years experience in a clerical position or bookkeeping position, preferably in a social service setting

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