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Resident Assistant – Crisis Shelter for Women and Children

Union Gospel Mission of the Inland Northwest

This is a Full-time position in Spokane, WA posted January 18, 2022.

Job Title: Resident Assistant
– Overnight

Department: Crisis Shelter

Location: 1515 E Illinois

Reports to: Client Services Manager

UGM considers every position one of ministry and a vital and valued part of our team.

Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.


Provide house supervision and guest services to all Crisis Shelter guests.

Provide overnight security, do emergency intakes with families and see that the Crisis Shelter is a safe, clean environment.

Work with House Manager and volunteers to build a cohesive team the honors God and works together to fulfill a common purpose.


This position supervises overnight security, including grounds and cameras of the Crisis Shelter and all guests.

To include supervision of guests assisting staff overnight at times.


Key Result Area #1: Overnight Security
Upon arrival and periodically through the night secure the building by checking all gates and doors.
Watch and listen at night while making security rounds and check cameras to assure safety for all guests.
Has participated in an evacuation drill quarterly and is aware of and practiced in emergency evacuation procedures
Deescalate and address guest safety issues that may arise.
Document intakes and any overnight guest interactions.
Watching cameras and being aware of safety concerns.
Knowing standard operating procedures and responding as appropriate.

Key Result Area #2: Communicate Clearly and Effectively
Share concerns with the House Managers.
Document key events of the night.
Accurately track extension, late exceptions, work verifications and chapel attendance.
Communicate effectively utilizing all resources in communication; email, database, snapshot and phone

Key Result Area #3: Crisis Shelter Nightly Operations
Read and follow CS Standard Operating Procedures
Participate in intake training process and procedures
Track and manage available beds.
Report maintenance issues to House Manager
Provide a safe clean environment.
Answer phone and do emergency family intakes as needed; check no intake list and assure the safety of the shelter.
Complete, maintain and update administrative tasks and assorted computer tasks.
See that all class materials are readily available; make copies when needed.
Keep supplies stocked ready for check-in and create an inventory list of items needing to be restocked.
Assist late real-life workers with check-in and provide saved plates upon return from job
Do laundry as necessary.
Respond to situations in a calm and composed manner.
Pray for/with guests and over the environment.
Sort and maintain donations that come in.
Be aware of any safety or security issues and address them promptly.
Ensure that the dining room is stocked and maintained to meet health standards and ready for breakfast.
Complete other jobs assigned as requested.
Computer literate with a high proficiency using Word, Excel, Outlook; able to complete documents, reports and accurately record information.
Excellent communication skills: written, oral, and instructional.
Prove to be teachable: organized with the ability to work as a team and individually; able to listen and follow instructions.
Show ability to listen empathically, respond appropriately in emotional situations, and resolve difficult guests related issues in an understanding way with the goal of maintaining relationships.


Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%
Work is primarily indoors.

It requires climbing stairs, walking, sitting, standing, bending, and reaching
– Continuously.

Requires a sustained level of high energy, stamina, and the ability to move about the house on a regular and ongoing basis – Continuously.

Requires the ability to hear, see, and speak clearly – continuously.

Computer skills; Microsoft Office, Excel, Word, and email

High School Diploma/GED
Preferable 2+ years working with homeless families
Experience using computers, multi-line phone system, excellent interpersonal skills, Microsoft office including excel and word.
Experienced in de-escalation training
Wage from $17.86.

16 hrs weekly 10pm to 6am Friday and Saturday

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