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Senior System Analyst (Bridger XG)

Franklin Templeton

This is a Full-time position in Spokane, WA posted August 31, 2021.

At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes.

We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge.

Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries.

For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Global Shareholder Services (GSS) – U.S.

Technology group responsible for?

Franklin Templeton Technology’s GSS United States technology team is responsible for development, maintenance, and support of applications used by GSS for its individual, institutional and retirement accounts in the United States.

Such applications include but are not limited to Franklin Templeton Transfer Agent (FTTA), eContributions, and Third-Party Administration (TPA).

This department is also responsible for maintaining vendor applications and relationship with vendors such as LexisNexis for Bridger XG, NRS for Blue Sky Solutions, Pegasystems, etc.

What is the Senior System Analyst responsible for?

Drives and delivers technical design/service/support and recommends solutions.

Partners with business and technical teams to identify/validate business opportunities/needs and recommends/implements the appropriate systems specifications and solutions to deliver value and achieve business strategy and objectives.

What are the ongoing responsibilities of a Senior System Analyst?

Technical Design : Defines the technical design to deliver business outcomes and maximize efficiencies.

Leverage technology strategies to facilitate the iteration of prototypes and implement high-value solutions with business and technology partners.

Leads solutions options and business partner decision-making to minimize the amount of project investment divergence from target outcomes.

Partners with project/program teams to identify opportunities for creating reusable artifacts.

Partners with stakeholders to identify strategies for streamlining application work processes; leads design of interfaces and features for an existing application(s); and ensures the assessment of technical and non-technical implications.

Implements solutions across multiple business functions, which may include multiple applications and domains.

Recommends alternative solutions to a business need.

Technical Support & Service : Leads others in providing technical support and service.

Leads within their team and coordinates.

with various technology teams to manage and support applications.

Identifies improvement opportunities to streamline the existing application.

Identifies subject matter expert resources required to ensure proper skills are aligned with required technical/system tasks.

Leads the development of application-related reports and metrics, such as performance, availability, and incident resolution; identifies trends and offers solutions for automation.

Planning & Communication : Leads the implementation of changes to existing applications with impacted stakeholders.

Leads application changes, schedules, meetings, and any other related activities.

Leads others in testing efforts.

Contributes to communities of practices and project community forums to address ongoing needs for the project professional community.

Introduces enterprise
– or industry specific best practices or lessons learned that impact the organization and shares them with the project professional community.

Team Leadership : Motivates and inspires teams to coalesce and commit to shared purpose.

Drives team efforts and promotes team coordination.

Creates a collaborative environment for distributed or virtual teams.

Provides guidance, feedback, coaching, mentoring, and training to system analysts.

In addition to these, the FTI Senior System Analyst would also be responsible for: Liaison between the business, development, testing teams and gather requirements.

Articulate requirements, defect triage and troubleshooting.

Vendor relationship and coordination.

Enterprise IT applications support and UAT.

Creating/Maintaining artifacts like Use cases/Functional Design Documents/Process flows etc.

Cross functional team collaboration.

Coordinate and execute Projects in Agile methodology and assist with user story creations, attend daily standups, provide updates, Retrospectives, etc.

What ideal qualifications, skills & experience would help someone to be successful?

Bachelor’s Degree or equivalent experience.

8 years of relevant experience as a system analyst.

Experience working on Bridger XG screening system, JIRA, ServiceNow tools is an advantage.

Basic understanding of SQL.

Ability to translate the business needs and systems requirements into user stories.

Experience in implementation of projects on agile methodology.

Strong analytical skills.

Strong written and verbal communication skills.

What makes Franklin Templeton unique?

In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

Highlights of our benefits include: Three weeks paid time off the first year Medical, dental and vision insurance 401(k) Retirement Plan with 75% company match on your pre-tax and/or Roth contributions, up to the IRS limits Employee Stock Investment Program Tuition Assistance Program Purchase of company funds with no sales charge Onsite fitness center and recreation center Onsite cafeteria

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