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Service Advisor

AAA Northern California, Nevada & Utah

This is a Contract position in Spokane, WA posted January 10, 2022.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.

As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.Check out the benefits:Base pay plus a generous commission planExceptional benefits within 30 days of hire,with employer contribution to medical/Dental/Vision premiums401K Matching $1 to $1 up to 6% annually17 Paid Days off (22 days after 1 year) 9 paid holidays, some Saturdays and no SundaysOpportunities for growthTuition reimbursement for automotive education and ASE CertificationsClean well equipped shops with state of the art equipment and consistent car countA free AAA Membership and numerous employee discountsThe Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians.

The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction.

This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work.

The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.Essential DutiesResponsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.Accurately document repairs, diagnostic and maintenance work into shop management systemEnsures all necessary BAR requirements are met in Repair Order preparation and documentationSources and estimates all needed parts for repairs to customer vehiclesSuggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.Performs minimal record keeping and other administrative functions required to support the businessNote: May require travel to different locations on an as needed basisKnowledge/Skills/AbilitiesHighly effective organizational skillsStrong interpersonal and customer service abilitiesHighly proficient verbal and written communication skills in the language(s) required for the role, as justified for business necessityKnowledge of shop management and/or estimating softwareKnowledge of parts sourcing and use of online vendor catalogsStrong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and emailAbility to work scheduled hours as necessitated by business needEducation & Experience / Licenses & CertificationValid driver license and acceptable driving recordHigh School Diploma or equivalent certification (GED)3-5 years industry experience in auto repair, service advisor experience preferred3-5 years of successful direct customer interaction, auto repair preferredAutomotive Service Excellence certification desiredWork Environment/Physical RequirementsStanding, bending, kneeling, pushing, sitting for extended periods.AUTO

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